Skills

Training Agile

Job Specifications

Job title: Interview Coordinator (Fixed Term Contract)

Department: Contingency Operations

Reporting to: Site Manager

Location: East Sussex

Contract type: Fixed Term Contract 12 months

Hours of work: 40 hours p/w (an agreed rota system, working on three 8-hour shift patterns, covering the early, main and late shifts)

Salary: £28,000.00 - £32,000.00 per annum

The Interview Coordinator oversees the onsite interview arrangements for Service Users (SU’s), including ensuring that equipment is available and in good working order, supporting with technical issues and conducting welfare checks. The Interview Coordinator supports all elements of interview arrangements under minimal supervision and provides a thorough handover to team members on a rota system.

The postholder works with Service Users and Colleagues based onsite and across the country at different sites and/or who work remotely.

The Interview Coordinator works to an agreed rota system, working on three 8-hour shift patterns, covering the early, main and late shifts.

Procedures

Early Shift Responsibilities

Ensure all IT Equipment is present and working at the start of the day
Ensure Interview Booths and Waiting area is clean and tidy
Ensure Refreshments are available for interviewees
Meet and Greet SU’s 15 minutes prior to first interview Session
Set each Interviewee up within their booth and confirm the applicant's name/details to the Decision Maker upon answering the call
Remain present in waiting area whilst interviews are on-going to assist with any issues.
Post Interview conduct a welfare check in private with each Interviewee. If any concerns arise during welfare check, ensure this is communicated with Welfare team leader so appropriate action can be taken to safeguard the SU
Enter welfare checks on Athens
Assist with Second Interview Session
Meet and Greet SU’s 15 minutes prior to Final interview Session
Set each Interviewee up within their booth and confirm the applicant's name/details to the Decision Maker upon answering the call
Handover final Interview session to Late Shift

Late Shift Responsibilities

Meet and Greet SU’s 15 minutes prior to Second interview session
Set each Interviewee up within their booth and confirm the applicant's name/details to the Decision Maker upon answering the call
Post Interview, conduct a welfare check in private with each Interviewee. If any concerns arise during welfare check, ensure this is communicated with Welfare team leader so appropriate action can be taken to safeguard the SU
Enter welfare checks on Athens
Receive Handover from Early shift regarding final Interview session.
Remain present in waiting area whilst interviews are on-going to assist with any issues
Post Interview, conduct a welfare check in private with each Interviewee. If any concerns arise during welfare check, ensure this is communicated with Welfare team leader so appropriate action can be taken to safeguard the SU
Enter welfare checks on Athens
Ensure IT Equipment is switched off
Ensure Booths and Waiting area are left clean and tidy Secure Room

Main Shift Responsibilities

Maintain Email Box for Home Office Interview Co-Ordinators
Liaise with HO Oversite team to Prepare and Share with Team Leaders & Site managers Interview Schedule for each day.
Meet with each SU prior to their interview day to ensure they have received their Interview Invitation. Identify any specific needs (i.e. translators) and understand the interview process (i.e. where they need to attend and when to arrive).
Book Translators that are required to assist interviews
Maintain interview register (Noting start and Finish time of all interviews and any issues/delays)
Log and report non-attendance and any issues to the HO Oversight team at the end of each day.
Assist other Interview Coordinators with daily tasks
Provide cover for other Interview Coordinators
Report any IT Issues

Connect and Collaborate

Work closely with your line manager and team members
Collaborate with others, attending meetings as required
Supporting team members and provide on-the-job training
Provide cover for other staff as agreed by line manager

Responsive

Keep up-to-date with all written and verbal communications (i.e. emails/messages/calls)
Ensure all records are maintained and kept up-to-date according to company policies and procedures

Talented

Monitor own work levels, progress and development in the role
Undertake all core learning and development programmes as required
Undertake relevant learning according to agreed Personal Development Plan

Trusted

All employees are responsible for ensuring any personal data which Clearsprings Group holds and for which they are responsible, is kept securely and is not under any conditions disclosed to any third party unless that third party has been specifically authorised by Clearsprings Group to receive that information and has entered into a confidentiality agreement.

Agile and Diverse

Any other duties within the scope of respons

About the Company

Clearsprings Ready Homes Ltd (Ready Homes) is the leading private provider of short term accommodation and support services in the public sector. Know more