Skills

Communication Active Listening Customer Service Recruitment

Job Specifications

Hays Recruitment is working on an exciting Customer Service Representative role. We are looking for 10 immediately available workers to join their team on a contract basis of 1 month, with potential to extend. This is full time hours(40 hours per week), and you must be available to work Sunday-Friday (Saturdays are closed). Our client is a leading online grocery delivery service.

What you'll do:

Answer customer phone calls, emails, and chats about a variety of different topics, including technical issues, account requests and product information.
Provide an amazing level of care and service in every customer interaction, going above and beyond.
Communicate feedback to the various internal teams concerning what our customers are saying and how we can improve our service.
Check daily reports and ensure that any issues are dealt with for the upcoming day, including address and payment information, product shorts or substitutions, etc., and ensuring every box of food going out is complete.
Participate in daily huddles, to be able to communicate, identify issues and celebrate successes.

What you need to succeed:

Previous experience providing customer service is required. Experience providing customer service through phone and email is preferred.
Ability to maintain a high level of service awareness, with a customer-first attitude.
Exceptional written and verbal English communication skills, including active listening.
A positive attitude and enthusiastic demeanor.
Intermediate working knowledge of Microsoft Office. Experience with call centre software is an asset.
Typing speed of minimum 45 wpm.

About the Company

We are leaders in specialist recruitment and workforce solutions, offering advisory services such as learning and skill development, career transitions and employer brand positioning. As the Leadership Partner to our customers, we invest in lifelong partnerships that empower people and businesses to succeed. We help you achieve your career goals and deliver your business needs by combining meaningful innovation with our global scale and insights. Last year we helped over 280,000 people find their next career. Join the mill... Know more