Job Specifications
We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
Why you will love this opportunity as a Senior Project Manager at Civica
As a Senior Project Manager within our Enterprise IT function, you will lead complex, high-value technology projects that underpin Civica's global growth and digital transformation strategy.
This is an opportunity to work at the heart of an ambitious cloud-first and infrastructure modernisation journey, delivering programmes across IT infrastructure, cloud migration, network transformation, ERP/CRM implementations, and software development.
You will play a critical leadership role—driving end-to-end project delivery, shaping strategic outcomes, and ensuring operational and commercial value across the organisation. Working closely with senior stakeholders and cross-functional teams, you will help digitise and future-proof Civica's technology landscape in a fast-paced, evolving environment. This is a hybrid role with flexibility with between remote working, but you'd need to be prepared to visit Leeds/ London a few times per month.
Key Responsibilities
You are a delivery leader. Someone who thrives on taking complex, multi-workstream IT initiatives and turning them into structured, successful outcomes
You'll take ownership of major programmes—cloud migrations, infrastructure upgrades, ERP/CRM implementations, application development—and drive them from concept to completion. You don't just manage plans; you shape them. You anticipate risks before they become issues. You create clarity where there is ambiguity
You'll be the calm, credible voice in the room—able to translate technical complexity into business impact for senior stakeholders. Steering groups and governance forums won't faze you; you'll lead them with confidence and clarity
Financial accountability sits comfortably with you. Managing £1M+ budgets, tracking benefits, ensuring commercial value—this is part of how you define successful delivery
Most importantly, you understand that projects are about people. You'll lead cross-functional, globally distributed teams, building strong relationships across IT and business units. You'll mentor others, raise standards, and contribute to strengthening our PMO capability as we scale
Your Experience
You're an experienced IT Project Manager who has delivered complex digital transformation programmes end-to-end—ideally across cloud, infrastructure, networks, or enterprise applications
You combine structure with strategic thinking. You're comfortable operating in fast-paced environments where priorities evolve—but you never lose control of delivery
You're commercially aware, technically confident, and emotionally intelligent. You can challenge constructively, influence senior stakeholders, and navigate ambiguity without losing momentum
You likely hold a formal PM qualification (PRINCE2 and/or Agile) and are comfortable using Microsoft Project and standard governance tooling. Experience with large budgets and global teams is important—and exposure to AI or innovative digital initiatives would be a real bonus
Above all, you are results-driven. You care about delivering value—not just milestones
Requirements
Project management experience within the IT sector
Proven track record delivering complex, global digital transformation programmes end-to-end
Experience managing project budgets of £1M+ and distributed global teams
Strong understanding of cloud technologies, IT infrastructure, network transformation, and software development lifecycles
Ability to assess and articulate operational impacts during change initiatives
Excellent stakeholder management and communication skills
Strong organisational skills with the ability to remain calm under pressure
Strategic thinker with strong problem-solving capability
Results-driven with a continuous improvement mindset
Preferred Skills
Formal project management certification (PRINCE2 and/or Agile)
Proficiency in Microsoft Project and Microsoft Office tools
Experience supporting cloud migration and infrastructure modernisation programmes
Exposure to AI-enabled initiatives or digital innovation projects
Willingness to travel occasionally
We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.
Why You'll Love
About the Company
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central [federal] government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're ...
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