Skills

Customer Service Training

Job Specifications

Our client is recruiting for Client Support Engineers to support their prestigious high end customers in Pall Mall/Mayfair/London areas.
You must have a proven track record providing VIP, White glove support for an enterprise level userbase in either the financial services, Legal industries or high end corporate environments,
5 days on client sites Permanent Positions
The Client Site Services Engineer will serve their clients by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service tickets of the client's requests or problems; resolves all first level end-user problems; escalates all Tier 2 problems to the next level of support for guidance and direction; contacts third-party vendors for warranty service repair and dispatch.

Position Overview
Provide technical hardware, software, and connectivity problem resolution to all client computers and users by diagnosing and walking users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist engineers and technicians; troubleshoot printer problems; work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required.
Identifies, diagnoses, and resolves first level problems for end-users of the workstations, laptops, terminal services and Citrix sessions, end-user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation.
The Client Site Services Engineer will serve their clients by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service tickets of the client's requests or problems; resolves all first level end-user problems; escalates all Tier 2 problems to the next level of support for guidance and direction; contacts third-party vendors for warranty service repair and dispatch.
Experience
2+ years resent experience providing support for an enterprise level userbase in either the Corporate,Legal or Financial services industries providing VIP/White Glove customer service.
3+ years providing end-user support for current PC desktop and application software.
3+ years installing, upgrading, troubleshooting, and repairing personal computers in a corporate networked environment
3+ years providing end-user support for current suite of Microsoft applications and management software
Please get intouch for full details

About the Company

The world of IT is currently going through the biggest change in its history. The emergence of Cloud Technology is key to this change and with this comes the need to partner with an agile resource provider who understands technology. Since 2000, Vertex has been providing organisations large and small across EMEA with IT resources from a Contract and Permanent perspective. We partner with our customers, not only to understand their needs, but also to consult and advise. Vertex sees itself as an extension to existing Procur... Know more