Job Specifications
The Salesforce Administrator will provide technical leadership, project management, and task execution for administration, programming, maintenance, performance, implementation, security and support of various departmental and enterprise-wide multiple platforms, including the installation and testing of new software, operating systems, related utilities/services, and hardware products as well as the integration of new products and /or software release upgrades into the current environment. The Salesforce Administrator will conduct systems performance evaluations, monitoring, patch management and security evaluations. The Salesforce Administrator will analyze use needs in various computer environments (including but not limited to mainframe, Windows, and mid-range) and make recommendations for products and services that meet those needs. The Salesforce Administrator will ensure that all systems environments are maintained in an efficient and cost-effective manner.
Development and Alumni Relations (DAR) supports Johns Hopkins’ focus on research, teaching and patient care, and its role as a national and global leader in higher education. We create and foster enduring relationships that result in advocacy and philanthropic support for Johns Hopkins University & Medicine; strengthening the institution through partnerships with donors, alumni, volunteer leaders, faculty, students, staff, and patients.
The Salesforce Administrator for Advancement will be responsible for designing solutions on the Salesforce platform with a specific focus on UC Innovation’s ascend managed package that supports advancement. This will include an expert understanding of Salesforce.com standard applications functionality, Salesforce application development and integration, and the ability to marry these products with business requirements to ensure optimal scalable solutions and adoption for our end users. It is preferred that they also have an expert understanding of Advancement use cases and system configurations for engagement, annual giving, frontline fundraising, prospect management, prospect research, gift processing, and campaigns. The Salesforce Administrator for Advancement should have a deep understanding of Advancement data and be able to bridge functional design with technical solutions.
Specific Duties & Responsibilities
Systems Analysis/Design (Exploratory/Platform):
Design highly complex business, clinical, education, or infrastructure solutions by meeting with customers to observe and understand current processes and the issues related to those processes. Provide written documentation and diagrams of findings to share with the client and other IT colleagues. Assist lower levels to effectively use the system's technical software.
Design highly complex solutions that conform to institutional policies, standards, and guidelines, and infrastructure environment and to vendor and industry best practices to deliver a quality product.
Select infrastructure applications that reside between end user applications and hardware operating systems by working with vendors, customers, and other sources (i.e., open source or Internet2 initiatives) to provide configurable tools to the customers.
Develop new methods to improve service processes, performance, and functionality by examining system management tools and processes. Review new methods suggested by lower levels and approve the work.
Research, recommend, and implement new technologies based on the value to the institution.
Works with vendor processes and products to improve the quality and fit for the institution. Typically establishes product mastery and demonstrates initiative for improvements.
Assign and lead technical systems analysis and design tasks for assigned environments and platforms.
Install And Configure
Install and configure highly complex server hardware and operating systems by following technical documentation to provide a working product.
Evaluate, implement, and manage appropriate highly complex software and hardware solutions by using best practices for the environment to ensure system integrity.
Install and configure infrastructure applications by following product installation and configuration directions and industry best practices to deliver a solution to the customers.
Ensure an effective schedule is developed of system backups and archive operations by providing leadership, oversight, and direction to technical team in best practices for the environment to ensure data/media recoverability.
Lead and provide direction to technical team for all above tasks by reviewing work and adherence to institutional standards and guidelines to deliver projects on time and within budget to the customers
Maintain And Troubleshoot
Provide highly complex server level administration (manage HW/SW, maintenance, upgrades and patches, account maintenance, backups and recoveries and assist users) by following documented procedures to ensure a stable environment.
Monitor
About the Company
Johns Hopkins Development and Alumni Relations (DAR) is one of the country’s top academic fundraising and constituent engagement programs. Our mission is to build and sustain enduring relationships that result in philanthropy and advocacy on behalf of Hopkins’ outstanding faculty, clinicians, and students.
Philanthropic support fuels advancements in health and medicine, humanities, social and natural sciences, engineering, international studies, education, business and beyond. You can help us continue to deliver these benef...
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