Job Specifications
At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.
And we need people like you to make it happen.
We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.
Job Summary
Be the face of Tetra Pak. Deliver excellence where it matters most.
As a Service Engineer, you’ll lead the charge of delivering high-quality service to our customers. From troubleshooting complex issues to training operators and supporting contract performance, you’ll play a key role in ensuring our equipment—and our customer relationships—run smoothly.
As a part of our Customer Service Operations team, you will be first in the field to maintain food processing and packaging equipment at our customers’ facilities. As someone who prides themselves on getting to the root of the problem, you’ll be part of the mission to keep food production going for hundreds of millions of people in more than 160 countries. Our equipment is a crucial part of the food processing and packaging industry. That’s why keeping it maintained to its optimum performance is a huge priority, not only for us but for our customers and the communities they serve.
This is your opportunity to build a meaningful career while helping us make an impact to be proud of —food, people, and the planet.
This role is located onsite in City of Calgary, Alberta, Canada.
Tetra Pak is not able to consider applicants who require international relocation to Canada.
Visa sponsorship and relocation assistance are not available for this position.
What You Will Do
As a Service Engineer you will:
Travel to customer sites to:
Perform preventive and corrective maintenance, troubleshooting, and installations
Analyze technical issues and escalate when needed using standard operating processes
Train customer operators and support production efficiency
Perform installation, commissioning, and performance validation of Capital Equipment at customer sites in alignment with the Installation-to-Performance (ItP) process
Serve as lead engineer for Level 1 and Level 2 Capital Equipment installations, ensuring adherence to the ItP framework and customer requirements
Lead the planning, coordination, and execution of preventive maintenance activities, maintaining compliance with the defined scope of service Efficiently reinstate equipment and production lines to operational status in accordance with agreed service targets
Conduct root cause analysis, restore baseline operating conditions, and troubleshoot mechanical and electro-mechanical issues to ensure optimal system performance
Monitor service contracts and contribute to business development
Ensure compliance with safety, food quality, and reporting standards
Represent Tetra Pak professionally and contribute ideas for improving customer operations and service delivery
Maintain a clean, safe work environment
Follow all safety protocols in accordance to OHS and Tetra Pak safety regulations and promote a safe working culture in the team
We believe you have
Plus 5 years’ experience in installations, maintenance and/or service work.
Capability of independently performing preventive maintenance, troubleshooting industrial systems, executing installation task, completing rebuilding kit operations, and managing system upgrade implementations.
Education in industrial systems, automation, or process engineering
Hands-on experience in maintaining manufacturing equipment is required.
Proven ability to independently perform preventive maintenance, equipment installations, and rebuilding kit tasks.
Strong automation knowledge in Allen Bradley frequency drives, GE Fanuc, Rockwell RSLogix 5000, DeviceNet, and Ethernet communication, or similar technologies. Familiarity with PAM/SAM and DMC is a plus.
Ability to travel up to 10% of the time since this position is on site
A valid driver's license is required for extensive travel to customer sites by car and air.
Intermediate level of English (written and verbal)
A proactive, customer-first mindset
Why Join Us?
Supported to Grow: Advance your technical and leadership skills.
Empowered to Deliver: Make a direct impact on customer success.
Reach & Stability: Thrive in a global company with purpose and presence.
Pay Equity
Tetra Pak provides the following compensation range that in good faith believes it might pay and/or offer for this position. The range displayed reflects the minimum and maximum target for new hire salaries for the position in Ontario, Canada.
Ranges are determined by role, level and location. Within the range, individual pay is defined by work location and additional factors, including job-related skills, experience, and relevant education or training.This compensation range is based on a full-time schedule. The estimate displayed is just one component of Te
About the Company
We are specialists in complete solutions for the processing, packaging and distribution of food products. Dairy products, juices and nectars, ice cream, cheese, dry foods, fruits, vegetables and pet food are examples of products that can be processed or packaged in Tetra Pak(r) processing and packaging lines. We focus on keeping the consumption of all raw materials and energy to a minimum during both the manufacturing process and distribution. The processing solutions are also designed to treat the products gently.
Our prod...
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