Job Specifications
About GitGuardian
GitGuardian is a global post-Series C cybersecurity scale-up, with team members in France, Europe and in the USA.
Among our early investors who saw our market value proposition, are the co-founder of GitHub, Scott Chacon, along with Solomon Hykes, Docker's co-founder. American and European top-tier VC firms have also invested in GitGuardian.
GitGuardian leads the way in Non-Human Identity security, offering end-to-end solutions from secrets detection in code, productivity tools and environments to strong remediation, observability and proactive prevention of leaks. Our solutions are already used by more than 600K developers worldwide!
About Your Team And Your Mission
GitGuardian is experiencing significant growth in its customer base. To deliver best-in-class customer service and ensure our clients extract maximum value from GitGuardian solutions, we're expanding our Customer Success team.
As a Customer Success Manager, you’ll serve as the trusted, day-to-day advisor to a portfolio of large enterprise customers—Fortune 500 and other top-tier global organizations, including some of Europe’s largest companies by market capitalization and category leaders in their industries. You will act as the single accountable owner for onboarding, adoption, and ongoing success. You will manage a global book of business of approximately 20 customers, or representing roughly $5M in ARR.
Your mission is to maximize customer outcomes by driving measurable maturity improvements—from integration completion to embedded workflows and remediation excellence—while orchestrating internal resources to remove blockers and create sustainable value.
Your Main Responsibilities Will Be To
Lead customer onboarding and drive adoption through structured success plans aligned to GitGuardian's maturity framework
Run recurring cadence meetings with enterprise stakeholders (security leaders, engineering teams, admins, and executives) to track progress, identify risks, and accelerate value realization
Build and maintain stakeholder maps, ensuring multi-threaded relationships and proactive expectation-setting across the customer organization
Translate customer needs into actionable internal requests, coordinating with Sales, Support, and Product teams to ensure seamless resolution
Monitor adoption metrics and health signals to identify expansion opportunities and flag churn risks early, working with Sales on commercial next steps
Deliver Quarterly Business Reviews (QBRs) that demonstrate measurable outcomes and align on strategic priorities
Create scalable artifacts—success plans, onboarding timelines, enablement materials, and structured product feedback—to improve the customer journey
Maintain exceptional responsiveness with clear written follow-ups, ensuring customers always know what happens next
Important note: This role focuses on adoption and outcomes—not pricing or contract negotiations. You'll protect the customer relationship while partnering closely with Sales on any commercial discussions.
About You
If you think you match at least 70% of these criteria, please apply!
Here's what we consider essential for success in this role:
English fluency (company language, international customers)
Proven experience as a Customer Success Manager in B2B SaaS, successfully managing complex enterprise customers with multi-year agreements and multiple internal user groups—building adoption plans, aligning stakeholders, proving ROI, and improving retention/renewal outcomes.
Deep understanding of CSM core motions: onboarding, success planning, health/risk management, and cadence/QBR execution
Strong enterprise stakeholder management skills—you can build stakeholder maps, identify engagement gaps, and navigate complex organizational Enterprise dynamics
Excellent customer empathy and active listening: you use discovery-style questioning to understand customer goals and confirm priorities before proposing solutions
Customer-first mindset with the ability to prioritize customer experience over rigid process when needed, while maintaining internal alignment
Project management fundamentals: you can run lightweight plans with milestones, owners, dates, and risks while keeping cross-functional teams aligned
The following skills would strengthen your application but aren't required:
Technical literacy with integrations and dev/security workflows (SSO, SCIM, APIs, webhooks)
Experience working with DevSecOps personas—security teams, engineering leaders, and platform/tooling teams
Change management or enablement experience: building rollout plans, training programs, and adoption strategies
The interview process
At GitGuardian, we are committed to building a diverse, equitable and inclusive workforce.
We will ask for your gender on the application page to help us understand the diversity of our applicant pool and to track our progress in attracting and hiring a diverse workforce. The information is optional and will not be disclose