Job Specifications
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Job Category
Product
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Salesforce Insurance is at the forefront of delivering purpose-built solutions that power the digital transformation of Insurance businesses. Salesforce Insurance is a part of Salesforce Financial Services Cloud within Industries, one of our fastest-growing and market-leading offerings. Our mission is to enable insurance companies globally to navigate their digital transformation journeys, equipping them with the tools to innovate, enhance operational efficiency, and deliver unparalleled customer and partner experiences. We achieve this by providing out-of-the-box, insurance-specific processes that are focused on front, middle and back-office, with a robust and deeply integrated insurance data model, and rich capabilities that empower our clients to differentiate and lead in a dynamic market.
We are inspiring the future of insurance business with AI+ Data +CRM. We help companies connect with customers, employees, partners and stakeholders in business transformation, leveraging our platform in over 60 countries—from startups to Fortune 500 enterprises. Our customers rely on our purpose-built products to grow their businesses, deliver outstanding user experiences and provide personalized service to their customers. At Salesforce, we believe that business is the greatest platform for change. If you’re looking to drive innovation, create impact at scale, and work on meaningful technology, you’ve come to the right place.
We are seeking a Product Manager with a strong focus on technology-driven solutions for Insurance. In this role, you will lead the end-to-end product lifecycle, from ideation to execution, with a goal of leveraging artificial intelligence tools, Salesforce product and technology stack to enhance. You will collaborate closely with cross-functional teams, including engineering, UX and other stakeholders (Research and Insights, Competitive Intelligence, Product Solutions, Product Marketing, etc) to develop and deliver cutting-edge products tailored for the unique challenges of the Insurance industry.
The ideal candidate has a proven track record of managing and delivering complex products, a deep understanding of using research to uncover customer needs and pain points, distill insights into products that can be deployed with ease, build products with our engineering teams and launch them in collaboration with our GTM teams.
Key Responsibilities
Define and execute the product roadmap for insurance, ensuring alignment with business objectives and customer needs.
Develop and maintain a comprehensive roadmap, balancing customer requirements, market opportunities, and technical feasibility.
Identify and address key customer pain points ensuring the product delivers measurable value.
Translate high-level business requirements into detailed product specifications and actionable deliverables. Collaborate with engineering and UX teams to build scalable, intuitive, and high-impact solutions.
Lead cross-functional teams through the product development lifecycle, from concept to deployment, ensuring timely delivery of milestones.
Engage directly with customers, partners, and stakeholders to deeply understand pain points and translate them into actionable product requirements.
Drive prioritization and trade-offs across user experience, performance, and technical feasibility.
Leverage data-driven insights to iterate and improve product offerings continuously.
Partner with sales, marketing, and enablement teams to ensure successful product launches and adoption. Work closely with them to define go-to-market strategies, positioning, and messaging for the product capabilities.
Stay ahead of industry trends in AI, collaboration, automation, and enterprise service management to drive innovation.
Serve as the voice of the customer, gathering and analyzing feedback from users, developers, and stakeholders to inform product decisions.
Regularly present product updates, strategies, and results to executive team ensuring alignment with organizational goals.
Required Qualifications
7+ years of experience in product management, with a proven track record of delivering complex technology products, preferably in Ins