Job Specifications
Dupont Circle Solutions (DCS) is a team of specialists, united by our love of Salesforce. Our clients range from growing technology companies to nonprofits to venture funds. We are our clients’ champions, ready to roll up our sleeves and problem-solve to best support their businesses and make Salesforce work for them!
WHO WE ARE:
At DCS, our mission is to create sustained, meaningful outcomes for our clients. We accomplish this by hiring the best people, continuously training and empowering our team, and creating a culture of working hard for our clients while also having an environment focused on collaboration and fun. We are a woman-owned business and an equal-opportunity employer that welcomes everyone to the team. We strongly encourage people of color, LGBTQ+ and non-binary people, veterans, and individuals with disabilities to apply. We are a remote-centric workplace with an office in Virginia, and a collaborative team spread across North America.
Our Salesforce Associate will help with supporting a wide range of business processes, systems, and managed service projects. The ideal candidate has prior Salesforce consulting experience, and isn't afraid of a challenge. You will work closely with our team of consultants on a variety of clients and support tasks for our private sector clients.
Location requirement: At this time, we are only considering candidates who are currently located in or able to work from the following states: Colorado, DC, Florida, Georgia, Illinois, Maryland, Michigan, New York, Ohio, Pennsylvania, Texas, Virginia, and Wisconsin.
YOU ARE:
A strong verbal and written communicator
Solution-focused problem solver
Interested in working in a service management environment to support our clients
Strong multitasker
Team oriented
Strategic and thoughtful; able to ideate multiple scenarios to solve client problems
Growing your consulting skills
Enthusiastic to be a part of something great!
YOU DO:
Leverage a strong understanding of Salesforce (multi-cloud) capabilities
Play an active role in configuring the solution and supporting the development team for a variety of different client needs
Perform ongoing Salesforce administration tasks, including user management, security configuration, and data management
Implement and maintain customizations and enhancements as per client requirements
Proactively monitor Salesforce instances for health and performance issues and take necessary actions to ensure optimal system performance
Identify and troubleshoot issues, providing timely resolution and escalation when needed
Work with our clients and all stakeholders to build clear use cases
Perform rapid analysis and decomposition of complex business information; recommend leading practices; and present associated technical process components
YOU HAVE:
1 - 3 years of relevant experience
1+ years of Salesforce configuration experience
Bachelor’s degree or equivalent in a technical field
Experience with Microsoft Excel
Ability to work independently and collaboratively in a team setting
Ability to work on multiple client tickets while paying strict attention to detail
Experience in consulting required
BENEFITS:
Remote-first work environment, with the option for hybrid in the DC/MD/VA area
Generous, flexible PTO, paid holidays, and floating DCS holidays
Top-notch medical, dental, and vision - we pay the majority of the premium for yourself, spouse, and dependents
401(k) match 100% on the dollar up to 6%, with no vesting period
16 weeks paid leave for parents who give birth to a child, 4 weeks for non-birthing parents
Paid Salesforce certification exams
Bonus programs: performance, hiring referrals, Salesforce certification bonuses
Home office setup with new laptop, monitor, and all accessories needed
Cool swag brands like Yeti, Patagonia, and Marine Layer
Leadership development program with peer groups
Company-paid Mental health and well-being support program
Zoom happy hours, virtual social events, and engaging activities
Award-winning culture and supportive team environment to embrace our commitment that hard work is appreciated and is directly tied to outcomes
CORE VALUES:
People-First: We believe in creating an inclusive, kind, and supportive people-first environment that prioritizes our people and empowers them to reach their highest potential.
Authentic: We are unapologetically authentic, acting with intention, transparency, integrity, and honesty in everything that we do.
Curious: We lead with curiosity and the drive to continuously iterate and evolve, which is essential to our personal and professional growth.
Deliberate: We provide purposeful, deliberate, and meaningful work that is pivotal to our client's success.
OTHER REQUIREMENTS:
This is a U.S.-based position. Candidates must currently reside in the United States.
Applicants must be legally authorized to work in the United States. Sponsorship is not available for this role both now or in the future.
Candidates will be req