Skills

Communication Problem Solving Time Management Jira Kanban Attention to detail Organization Project Management Confluence SDLC Organizational Skills

Job Specifications

Job Description:

Duration: 4 months (contract to hire)

Top 3 things looking:

BA Experience for client facing web applications within a financial institution or other heavily regulated industry, organization/collaboration skills, story writing

Summary:

As a core member of the Digital Banking team, Access Management Squad, the IT Business Analyst will play a critical role in supporting the alignment, integration, and governance of PLC/SDLC and work closely with Consumer Digital Stakeholders and Delivery Team. Supports Digital by managing Jira Stories, priorities and backlog as well as maintaining documentation on Confluence. Provide business analysis and reporting in support of Online Banking Web and Mobile.

Essential Job Functions:

Manage the Jira Project Board and respond in a timely manner
Create, manage, and support administrative functions associated with Project Management Tools – EPPIC, Jira Align, Jira, and Confluence
Provide support for PLC/SDLC governance, including but not limited to data quality, follow up, and reporting
Provision new users in supported applications and maintain existing users’ access
Respond to end user support requests effectively and communicate with them to address issues
Create, develop and maintain technical documentation and user-guides
Train end-users on tools supported
Maintain and update support tracking records
Work closely with contact center representatives in support of new product releases
Supports the monthly posting and reconciliation process for Project financials
Assist end users and PMO Operations Team with day-to-day functionality and efficiency of supported applications and processes
Identify, manage and resolve issues in a timely manner
Provide feedback to manager and other members on process change suggestions
Work within a remote, customer oriented, positive team environment
Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non-technical staff
Support and/or participate in all phases of user acceptance testing to ensure quality in application releases and user experience for approved Project Management tools
Other duties as assigned to support the Project Management Community

Required Qualifications

Proficient in information gathering and analytical approach to problem solving.
Self-motivated with the ability to work with little to no supervision.
2- or 4-year college degree; or equivalent experience.
Excellent interpersonal communication skills - written and verbal.
Excellent time management and organizational skills.
High attention to detail and ability to manage multiple priority assignments.
Proficiency with Microsoft Office Suite and Jira/Confluence/Kanban.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About the Company

USTECH SOLUTIONS is the largest privately owned diversity workforce partner with a global footprint. For 20+ years, we have partnered with leading MSPs and some of the world's largest enterprises to deliver a flexible workforce. We serve Fortune 500 giants and growing businesses alike, reinventing the role of humans in a digital workforce. 'Reinventing Human' is about connecting you with top talent and seamlessly integrating new hires into your programs through our next gen AI powered Talent platforms. As the largest privat... Know more