Skills

Go Microsoft 365 Customer Service Windows Recruitment Active Directory

Job Specifications

Role: Service Desk Analyst (BTS)
Location: South London/Hybrid
Salary: £36,000 - £43,000
Are you an experienced IT support professional looking to step into a highly regulated, fast-paced environment where customer service and technical excellence go hand in hand?
This hybrid role combines onsite, face-to-face support with remote troubleshooting via MS Teams and telephone. You'll act as a key member of the Business Technology Solutions team, delivering 1st and 2nd line support (with exposure to 3rd line services) across a dynamic financial services organisation.What You'll Be Doing

Acting as first point of contact for IT Incidents and Service Requests.
Logging, categorising and managing tickets via the ITSM tool in line with SLAs.
Supporting Windows 11, Microsoft 365, Active Directory and SCCM environments.
Troubleshooting hardware, software and remote access issues.
Escalating Major Incidents where required.
Supporting Change, Problem and Vulnerability Management processes.
Maintaining strong documentation, compliance and asset management standards.
You'll work a rotating shift patternIdeal Candidate

5+ years' Service Desk experience in a busy, customer-facing environment.
Strong ITIL knowledge with practical application.
Excellent troubleshooting and root cause analysis skills.
Experience with Windows 11, Microsoft 365, SCCM and Active Directory.
Confident communicator with strong customer service focus.
Experience working to SLAs within structured or regulated environments.
Desirable: ITIL 4 Foundation, Financial Services experience, vulnerability management or Power Apps exposure.
If you're reliable, proactive and passionate about delivering outstanding IT support - and ready to take your career to the next level - get in touch to arrange a confidential conversation.
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason,please let us know when you apply or talk to the recruiters directly so we can support you.

About the Company

Sanderson Recruitment is a Perth based Recruitment Consultancy providing professional recruitment solutions in Australia. Whether you are a client seeking to fill a position or a candidate seeking employment we are here to ensure we bring together the most talented of candidates with employers of choice. Long-term partnerships are the foundation of our business. We have worked hard to earn the loyalty and respect of our clients and candidates. As a result, we have developed an extensive network of contacts that provide both ... Know more