Skills

Problem-solving Decision-making Research Agile

Job Specifications

About Scrumconnect Consulting
Scrumconnect Consulting is a UK national, award-winning SME digital consultancy with over 300 consultants across the UK. We partner with public sector organisations to design and deliver impactful, user-centred digital services that improve millions of lives.
We place equal importance on our people, culture, and work-life balance as we do on delivering high-quality services. Collaborative, entrepreneurial, and problem-solving by nature, we build high-performing teams that drive sustainable digital transformation.
Why Work With Us - 3 Ways We're Different
We're not just a consultancy - we're a community, with a strong culture of learning, knowledge-sharing, and continuous improvement
Our consultants are highly experienced, typically bringing 10+ years of expertise in solving complex problems
We build handpicked, high-performing teams with strong empathy, trust, and a user-first mindset
The Role
We are looking for an experienced Senior User Researcher to join a large, multidisciplinary Agile team delivering complex, high-impact digital services.
You will lead user research activities across complex services, embed user-centred practices in new teams, and align research activities with wider delivery and service objectives. You will also mentor and support other researchers, helping to assure and improve research quality.
Key Responsibilities
Plan and lead user research activities on complex digital services
Embed user-centred and inclusive research practices within teams
Align research activity with service strategy and delivery plans
Analyse and synthesise research findings, translating insight into clear recommendations
Supervise, mentor, and support other user researchers
Advocate for user research with stakeholders and delivery teams
Support Agile teams to adopt and mature user-centred practices
Skills & Experience
Essential
Strong experience working as a Senior User Researcher on GDS-aligned digital services
Proven experience planning and delivering a wide range of user research methods
Strong analysis and synthesis skills, with the ability to engage and influence stakeholders
Experience designing and delivering inclusive and accessible research
Ability to work closely with designers, developers, and product managers
Experience embedding user-centred design in Agile environments
Knowledge & Capability
Understanding of the social and technological context of government services
Ability to align research to strategic decision-making
Good technical awareness of how digital services are built and operated
What We Value
At Scrumconnect, diversity, inclusion, and accessibility are fundamental to how we work. We welcome applications from people of all backgrounds and are proud to be a Disability and Inclusion Partner.

About the Company

Scrumconnect, an acclaimed consultancy firm, sets the gold standard in crafting sophisticated, user-centric software solutions underpinned by data-driven insights. Our robust software solutions have cast a global footprint, influencing over 50M individuals via 64 robust digital offerings. As trusted allies in public sector transformation, we've partnered with 20% of the top 75 Govt Services, yielding savings exceeding PS24 million for UK taxpayers. Our mission is simple: transform public services into exceptional digital e... Know more