Skills

Communication Leadership Go Quality Assurance Problem-solving Product Knowledge

Job Specifications

Customer Care Support

Join a high-growth Legal Tech company dedicated to digitizing legal departments around the world. With a client base of over 2,000+ organizations across 64 countries, including publicly listed companies in major markets, our client is rapidly scaling toward a $1 billion+ valuation by 2026. As part of a collaborative and international team, you'll have the opportunity to make a meaningful impact while developing deep product knowledge and delivering exceptional client support.

We are looking for a dynamic and customer-focused professional to join our Customer Care & Product Support team. In this role, you'll serve as a key point of contact for clients, helping them navigate our platform and ensuring their experience is seamless and efficient. You'll play a pivotal role in driving client satisfaction and operational excellence.

Key Responsibilities

Respond to functional and technical inquiries from customers with clarity and accuracy.
Analyze and qualify inbound support requests to provide timely, high-quality solutions.
Manage internal communications and ensure seamless coordination with cross-functional teams.
Ensure ticket resolution standards are met through regular follow-ups and quality assurance.
Use internal systems effectively to track, document, and escalate support tickets.
Support internal teams with product-related queries and technical challenges.
Build deep expertise in our software suite, business use cases, and security protocols.
Engage in the escalation process where necessary, ensuring issues are resolved efficiently.
Leadership opportunity to lead 1 team member and more as the team grows.
Work Environment: Hybrid schedule with three days per week in-office at our Downtown Montreal office.

What We Offer

Be part of a mission-driven company with a global footprint and high growth trajectory.
Salary: $65,000- $70,000
Comprehensive benefits package including health coverage, 401K matching, and profit-sharing.
Additional perks such as luncheon vouchers, weekly sports activities, and crèche allowance.

What You Bring

2-5 years of experience in customer support, ideally in a software or SaaS environment.
Fluency in both English and French (written and verbal) is essential.
Exceptional communication and interpersonal skills- comfortable engaging with clients over the phone
Strong organizational abilities and a detail-oriented approach to problem-solving.
A natural customer advocate who is curious, resourceful, and adaptable to new tools and technologies.

Want to stay in the loop? We regularly share our open roles, tips for job seekers, and go-to-market-focused insights on our LinkedIn page. You can follow us here.

About the Company

We help our clients build elite go-to-market teams. Over the past 15 years, we have helped 1600+ companies hire talent for every go-to-market-focused role, from CROs to BDRs and everything in between. Along the way, we have facilitated over $600M+ in salaries while maintaining one of the lowest replacement rates in the industry at 3%. Great hires take a lot of work, so our recruiters are trained to: * Lift every rock to find and communicate with the best candidates in the market * Attract top talent by ar... Know more