Skills

Leadership Go Customer Service Training Recruitment

Job Specifications

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

Job Description

Accountabilities:

Provide immediate assessment and intervention for individuals who present to the Emergency Department in crisis due to symptoms associated with a serious and severe psychiatric problem, addiction and/or psycho-social problem(s)
Work collaboratively with hospital colleagues in a fast-paced environment

Qualifications

Masters Degree in Social Work, Nursing or Counseling/Psychology with a combination of relevant experience in mental health and addictions
Registration with the appropriate professional college
Minimum of three years recent, related experience in crisis intervention in the fields of mental health and addictions
Demonstrated knowledge and implementation of best practice guidelines in crisis intervention and crisis theory
Excellent assessment and counseling skills
Demonstrated ability to work with and advocate for individuals with severe and persistent mental illness
Demonstrated ability to develop care plans for those in crisis
Demonstrated ability to develop and foster community linkages and resources
Demonstrated commitment to providing quality customer service in dealing with the public (patients and families) as well as various clinical professionals
Demonstrated ability to work effectively within an interdisciplinary team
Self-directed and able to work effectively with minimal supervision
Proficiency in computer skills mandatory
Excellent attendance record
Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Additional Information

Hours: Currently Rotational Shifts - Days/Evenings/Nights with overnight, weekends and statutory holidays as the crisis program is a 24 hour service which runs seven days a week (subject to change in accordance with operational requirements)

The successful candidate may be scheduled or reassigned at any Osler site based on operational needs

Salary:

Minimum: $45.58 per hour

Maximum: $59.09 per hour

Internal application deadline: April 1, 2026

#TFT

Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at human.resources@williamoslerhs.ca.

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.

About the Company

William Osler Health System (Osler) is a hospital system which includes Brampton Civic Hospital, Peel Memorial Centre for Integrated Health and Wellness and Etobicoke General Hospital, and serves 1.3 million residents of Brampton, Etobicoke and surrounding communities within the Central West region. Nationally recognized for its commitment to patient safety, Osler is also Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive from Accreditation Canada. Osler has three unique sites, each provid... Know more