Technical Program Manager

Skills

Job Specifications

Technical Program Manager – GenAI Safety & Experience

Contract (12–24 months) | £52.49/hour | London Hybrid 2 or 3 days office

Why This Role is Exciting

We’re redefining the future of customer support using Generative AI — moving from traditional operations to AI-native, real-time experiences at global scale.

But here’s the challenge:

As AI becomes more powerful, safety, trust, and human empathy matter more than ever.

That’s where you come in.

This is not just another TPM/Product role —

You’ll help build the safety backbone of AI-powered customer experiences used by millions worldwide.

Your Mission

Design and scale safe, intelligent, and human-aware AI systems that:

Detect risk in real time
Handle sensitive customer situations with care
Seamlessly escalate to human experts when needed

You’ll be setting the industry benchmark for AI safety in customer operations.

What You’ll Be Doing

Shape the Future of AI Safety

Define what “safe + empathetic AI” looks like in high-stakes scenarios
Build frameworks to evaluate and benchmark AI behaviour

Drive GenAI Product & Program Delivery

Lead rollout of LLM-powered support tools (triaging, summarisation, automation)
Own roadmap across Product, Engineering, and Operations

Build Intelligent Feedback Loops

Use data to continuously improve AI models
Analyse conversational data, edge cases, and risk patterns

Own Risk & Trust

Conduct AI red teaming and adversarial testing
Ensure systems cannot be exploited or bypass safety protocols

Lead Across Teams

Partner with Engineering, Data Science, Legal, Privacy & Global Ops
Act as the bridge between technology and real-world customer impact

Who You Are

You’re a T-shaped expert — someone who can operate across Product, Tech, and Data.

You’ll likely have:

7+ years in Product Management, TPM, or Data Science
Hands-on experience with LLMs / Generative AI / Conversational AI
Background in Trust & Safety, Risk, Fraud, or Customer Experience
Strong analytical skills (SQL + data-driven decision making)
Experience working in fast-paced, ambiguous environments

What Makes You Stand Out

You’ve worked on AI systems in production
You understand AI ethics, safety, and responsible AI
You think in terms of precision, recall, and real-world impact
You care about building tech that is not just smart — but safe

Why Join

Work on cutting-edge GenAI systems at global scale
Own one of the most critical problems in AI today: Safety
High-impact, high-visibility role with real ownership
Collaborate with world-class teams across Product, AI & Operations

Bottom Line

If you want to:

Build AI that truly understands people
Work at the intersection of GenAI + Safety + Real-world impact
And shape how millions experience AI-driven support…

About the Company

Bring Top Talent With Your Company With Russell Tobin Headquartered in New York City with offices throughout the United States, United Kingdom, Ireland, The Netherlands, Brazil, Canada, India, and Singapore, Russell Tobin--a division of Pride Global--offers total staffing and recruitment solutions across a wide range of industries. Our team of highly skilled recruiters, sourcers, and subject-matter experts understand exactly how to find world-class candidates that will fit your company's precise needs. Whether you need skill... Know more

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