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Customer Relationship Management Manager

Customer Relationship Management Manager

On site

London, United kingdom

Full Time

10-03-2025

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Job Specifications

eCRM Manager - up to £53,000 + 10% bonus - Leading Consultancy in the City - Hyrbid (3/2)

Your new company
You will be joining a globally established professional services firm, at the cutting edge of their industry. They are based in the city of London and looking to hire a CRM manager to sustain their high levels of growth. You’ll access their leading technology and data-driven strategies, helping them support regions within their global network to continue their success.

Your new role
As a eCRM Manager, you will be responsible for the implementation and analysis of their global campaigns – collaborating with regions within their global network to ensure all business needs are met. This is a b2b/c role where you will deal with a variety of internal stakeholders to ensure design guidelines are met and advise on campaign results. For this reason, quality communication skills are essential. You will be required to have extensive experience with Salesforce Marketing Cloud (SFMC), with working technical knowledge of building and delivering emails. You will also be required to have expertise in the full spectrum of data analysis and be able to share best practice recommendations in a confident and data-backed manner.

What you'll need to succeed
Excellent technical salesfource marketing cloud skills
Proactive in identifying opportunities for improvement and analysing / interpreting data
Experience working in a fast paced environment with excellent organisation skills
3 years + experience working in a CRM role
Excellent communication and analytical skills to drive customer-centric initiatives
Strong Stakeholder management

What you'll get in return
This is a great opportunity to take a step into leadership within a global organisation looking to continue to expand on their CRM function. You will have the opportunity to showcase your expertise within SFMC and demonstrate key analytical skills to optimise best practice with recommendations. It is a hybrid working arrangement of 2-3 days in the office, and the remainder working at home. You will be supported by an internal team of developers, content team & senior management to ensure your progression is clearly supported. The head of the department is committed to your long-term growth and will ensure any training required is provided. You’ll join an industry-leading company that values diversity and inclusion and invests in the wellbeing of their employees.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

About the Company

We are leaders in specialist recruitment and workforce solutions, offering advisory services such as learning and skill development, career transitions and employer brand positioning. As the Leadership Partner to our customers, we invest in lifelong partnerships that empower people and businesses to succeed. We help you achieve your career goals and deliver your business needs by combining meaningful innovation with our global scale and insights. Last year we helped over 280,000 people find their next career. Join the mill... Know more