Job Specifications
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Hertz, Block’s Cash App and Square, Chime, ŌURA, and Notion to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About The Role
As a Sales Development Manager (EMEA) at Decagon, you’ll be responsible for hiring, developing, and scaling a high-performing team of SDRs to drive top-of-funnel pipeline across Enterprise and Strategic segments.
This is a pure management role. You will not carry an individual quota or run your own book of business. Instead, your impact will come through coaching, process design, performance management, and talent development – building a team that consistently executes against complex, multi-threaded enterprise sales motions. You’ll partner closely with Sales, Marketing, and RevOps to refine strategy, improve conversion, and develop the next generation of world-class sellers.
At Decagon, “world-class sellers” are process-driven, disciplined operators who can confidently engage both hands-on-keyboard practitioners and C-suite executives. They are comfortable navigating complex, multi-stakeholder buying groups, running multi-threaded outreach, and translating AI-driven capabilities into clear business outcomes. They combine executive presence with intellectual curiosity and strong follow-through – and your role will be to build and coach a team that embodies those standards every day.
This role is ideal for a leader who thrives on scaling people and systems in a fast-moving GenAI company.
In this role, you will
Lead and scale a team of SDRs focused on Enterprise and Strategic segments
Own hiring, onboarding, and ramp for all SDRs in EMEA
Set clear expectations and operating standards for outbound execution, pipeline quality, and qualification rigor
Coach SDRs through complex, multi-threaded sales cycles, including executive outreach and stakeholder mapping
Set and maintain a high-performing culture by overseeing daily activities and managing quota performance of individual SDRs
Run consistent 1:1s focused on skill development, performance management, and career progression
Partner cross-functionally with Sales, Marketing, and RevOps to align on ICP, pipeline strategy, and conversion goals
Report on team performance, pipeline health, and forecasts to senior leadership
Continuously improve systems, processes, and tooling to increase efficiency and output
Design and deliver enablement programs that develop SDRs into world-class sellers at Decagon
You may be a good fit if you
Have 2+ years of experience leading a sales development team at a SaaS company
Have prior quota-carrying sales experience, giving you credibility as a coach and leader
Have experience operating within complex, multi-threaded enterprise sales cycles
Thrive in fast-paced, results-oriented GTM environments
Excel at motivating, coaching, and developing SDRs into future top-performing sellers
Embody the Polymath Principle – you’re comfortable moving between Salesforce data analysis, process optimization, and high-energy motivational coaching
Are proficient in Salesforce and familiar with modern sales engagement tools
Use data to drive decisions, identify trends, and improve systems
Bring strong communica
About the Company
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.
We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. Decagon is backed by Accel, Andreessen Horowitz, Bain Capital Ventures, BOND, A*, Elad Gil, and the foun...
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