Job Specifications
2026 Summer Intern
Location:
This internship role is scheduled to be flexible. Please be prepared to spend part of your time working remotely and part of your time working from a Kaiser Permanente regional office. Finalists MUST reside in one of the following states to be eligible for employment with Kaiser Permanente: CA, OR, WA, HI, CO, GA, MD, VA, CT, DC, or IL.
Department Details
The Multi-State and NSAM Business Services organization is comprised of several teams providing support to some of the organization-s largest and most complex customers. The Multi-State line of business focuses on large, multi-market groups, supporting the full account lifecycle from prospect quoting and installation to ongoing account management and renewals. The NSAM Business Services division delivers dedicated back-end operational support to National Accounts customers, partnering closely with internal stakeholders to ensure accurate quoting, seamless installations, and consistent service execution.
Internship Projects
This position will support the Multi-State and NSAM Business Services organization, with exposure to sales, account management roles, internal functional partners, and shared service teams.
The internship will be an opportunity for an undergraduate looking for exposure to:
Internal and external business relationships
Sales & Account Management Operations
National and Regional Shared Service operations
Healthcare Industry
Potential Projects That The Intern May Lead/support Include
Exposure to shared service operations, including process documentation and optimization
Initiatives focused on improving internal efficiency
Projects aimed at enhancing the customer experience across quoting, renewal, and installation touchpoints
Evaluation of market-facing improvement opportunities to strengthen competitiveness and service delivery
Cross-functional shared service initiatives to improve collaboration and end-to-end workflow visibility
Development of internal communications to support change management and team alignment
Special projects aligned to departmental priorities and evolving business needs
Additional tasks may be possible, depending on the skills and interests of the intern and the needs of the organization.
Internship Description
This internship role supports the Multi-State and National Sales & Account Management (NSAM) Business Services team, which focuses on improving the processes, tools, and operations that enable sales and account management teams to better serve multi-market customers. The intern will assist with research, documentation, and project coordinationacross a range of operational initiatives. Responsibilities may include organizing data, helping identify process improvement opportunities, and supporting cross-functional projects that enhance team efficiency and collaboration. This role provides exposure to sales operations, process improvement, and cross-functional teamwork, while building foundational skills in analysis, problem solving, and business operations.
Target Majors
Business Administration; Human Resources; Math/Statistics; Marketing; Public Health; Healthcare Administration; Public Relations and Communications
Target Skillset
Strategic problem solving & strong analytical skills
Initiative to learn new skills, engage and explore new problems
Excellent communications and interpersonal skills, both written and verbal
Attention to detail and excellent follow-through
Is adept at working on a variety of tasks simultaneously in a fast-paced environment
Ability to work well independently as well as part of a team
Curiosity, flexibility and creativity
Passion for health, marketing and business
Job Summary
Lay the groundwork for a dynamic future with an industry leader. At Kaiser Permanente, youll forge lasting relationships with colleagues across the organization while enjoying the opportunity to grow your experience and hone your expertise on assignments that have real impact. Our interns have worked on everything from analyzing financial software and developing new marketing strategies, to designing mobile apps and helping clinicians improve care delivery. We want you to get the most out of your time here and will give you projects that challenge you to think freely, question thoroughly, and explore deeply.
Essential Responsibilities
Contributing to a designated project or initiative to meet a KP business objective.
Report development and analytics.
Project management - planning, execution, and measurement.
Learning new applications needed to complete assignments or support the execution of business objectives.
Job shadowing in other functional areas.
Performing additional duties as required.
Basic Qualifications: Experience
N/A
Education
Pursuing a bachelors degree or have graduated from an accredited university within the last year.
High School Diploma or General Education Development (GED) required.
License, Certification, Registration
N/A
Additio
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