Skills

ServiceNow Monitoring Organization QA testing

Job Specifications

Our client is seeking a ServiceNow Field Technician to provide hands-on IT support across office and infrastructure environments. This role blends modern device management, ServiceNow incident and asset processes, and physical IT support. The ideal candidate is comfortable working both behind the scenes in systems and out in the field keeping offices running smoothly. This is an onsite position based in New York, NY.

Starting at $24/hour.

ServiceNow Field Technician's Responsibilities And Duties

Support Intune and modern device management initiatives including Group Policy, patching, lifecycle management, and detect and remediate scripts
Perform QA testing for endpoint management changes and updates
Manage ServiceNow incident tickets, ensuring timely resolution and clear documentation
Maintain CMDB accuracy in alignment with CSDM standards
Create and update knowledge base documentation within ServiceNow
Provide hands-on infrastructure support including cabling, data closet organization, and network rewiring

ServiceNow Field Technician's Qualifications And Skills

Experience with Intune and modern endpoint management tools
Working knowledge of ServiceNow, including Incident Management and CMDB
Understanding of CSDM concepts and asset lifecycle management
Hands-on experience with physical IT infrastructure and office technology
Familiarity with security compliance monitoring and reporting
Valid driver’s license and willingness to travel locally as needed

RightClick is an equal opportunity employer who agrees not to discriminate against any employee or job applicant irrespective of race, color, creed, alienage, religion, sex, national origin, age, disability, gender (including gender identity), marital status, sexual orientation, citizenship or any other characteristic protected by law.

About the Company

RightClick was founded in 2010 based on our belief that the IT recruiting and staffing industry needed a major reboot. Our leadership team has over 30 years of combined experience, but we attribute our success to the fact that we aren't afraid to challenge the status quo, even if it's our own. Our unique approach to sourcing candidates pairs modern social media technology and personal referrals, giving us access to an unparalleled pool of talent. When you make a bad hiring decision, it wastes valuable time and money fo... Know more