Japanese speaking Developer Support Engineer

Skills

Job Specifications

Job Title: Japanese speaking Developer Support Engineer

Salary: £20 to £30 per hour = £39,000 to £58,500 per annum

Location: London

Job status: temporary agency worker, 12 months contract

Start date: ASAP

International entertainment company is looking for a Japanese speaking Developer Support Engineer.

Japanese speaking Developer Support Engineer - Key Responsibilities

Provide high-quality partner support through our ticketing systems (DevNet and Help Center), ensuring timely and accurate resolution of inquiries
Work closely with senior Readiness team members to implement operational readiness plans for the Partner deliverables
Implement all Standard Operating Procedures (SOPs) with the highest level of quality across Access & Account, Hardware, Support, Release, and Events Operations
Contribute to and maintain knowledge bases for support processes and operational workflows
Participate in developer communications (news articles, bulletins, forum posts) and support developer events and technical conferences
Collaborate regularly with DevNet application development teams and DTG management to track metrics and improve service quality

Japanese speaking Developer Support Engineer - Requirements

Ability to learn and master company-specific software
Ability to diagnose & address application issues
Industry relevant experience managing delivery of 1 or more concurrent projects using proven project management principles
Experience on Jira administration, including workflow configuration, project settings management, and portfolio setup
Fluent written and spoken Japanese

Japanese speaking Developer Support Engineer - Preferred

Experience working in application and/or technical support field
Project Management Certification
Experience scripting in Python, JavaScript, & HTML5
Understanding of current programming languages (C/C++)
Understanding of contemporary source control software (SVN, Git, Perforce)
Knowledge of and passion for console game development
Knowledge of networking basics (TCP/IP, routing)
Expert understanding of MS Office and Google Drive (Docs, Sheets, & Slides)
BS degree in Computer Science and/or related field

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

About the Company

We are People First Team Japan (https://www.people-first.co.uk/japanese-jobs), we help clients build business and Japanese speaking candidates build careers. Based in London, we are part of People First Recruitment (https://www.people-first.co.uk/) and have more than 20 years of recruitment experience. People First Team Japan focuses on Japanese recruitment, sourcing candidates for Japanese Jobs in London & the UK. Please follow us: https://www.people-first.co.uk/japanese-jobs Know more