Home
Jobs
Lucid Support Services Ltd
1st Line Customer Support Analyst

1st Line Customer Support Analyst

On site

Central london, United kingdom

£ 160 /day

Freelance

18-03-2026

Share this job:

Score my CV

Skills

ServiceNow Problem-solving Customer Service Windows Recruitment Active Directory

Job Specifications

1st Line Customer Support Analyst
Start Date: Monday 30th March
Location: London, Marylebone
Duration:3 months
We are looking for a customer orientated IT Support Analyst, who is professional and personable to join our customer on a 3 month contract. You'll be responsible for providing excellent customer service, whilst being the first point of contact for IT Support queries.
Key Responsibilities:
Manage workloads, ticket queues, and ensure SLA are met.
Technical support for desktops, laptops, tablets, mobiles, hardware, and software.
Experience with ticketing systems (eg, ServiceNow).
Support Windows 10/11, O365, Applications and Active Directory.
Log and maintain customer enquiries, offering proactive updates where needed.
Install, configure, upgrade, move, rebuild, and decommission IT equipment.
Good knowledge of desktop environments, PC/server hardware, and software
Escalate and hand over bespoke software issues; ensuring all technical info is logged.
Strong problem-solving skills and well-organised approach.
If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.
If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.
If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.

About the Company

Lucid is a multi-award winning established, reliable and trusted IT Employment Services and IT Project Delivery provider throughout the UK. For the past 20 years, we have supplied specialist qualified and certified IT Professionals for interim, project, temporary, back-fill and executive level roles. Our mission is to go beyond just simply providing another person or team. We want to deliver a rapid, relevant and cost effective solution that will exceed expectations, reducing the amount of stress and inconvenience that can b... Know more