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Infoplus Technologies UK Limited
Jira Service Management Administrator

Jira Service Management Administrator

Hybrid

Croydon, United kingdom

Senior

Freelance

18-03-2026

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Skills

Python JavaScript Jira DevOps Change Management Problem-solving Confluence Agile

Job Specifications

Job title : Jira Service Management Administrator

Location : Croyton, UK (2 days onsite in a week)

Duration : 6+ months contract Outside IR35 contract

Need candidates with Active SC and NPPV3

Required Skills & Experience

Over 10 years of IT Industry experience
Over 5 years of hands-on experience with Jira Service Management (JSM) administration
Strong understanding of Jira configuration (workflows, schemes, permissions)
Experience with automation tools within Jira
Knowledge of REST APIs and integrations
Familiarity with ITSM processes (Incident, Problem, Change Management)
Experience with user management and access control
Strong problem-solving and troubleshooting skills
Proven ability to optimise performance and reduce clutter

Preferred Qualifications

Experience with Atlassian Jira and Confluence
Atlassian certifications (e.g., ACP-120, ACP-420)
Scripting knowledge (Groovy, Python, or JavaScript)
Experience with plugins like ScriptRunner or Insight/Assets
Understanding of Agile and DevOps practices

About the Company

Infoplus Technologies UK Limited is a global IT services company focusing on Enterprise solutions and integration services consulting (SAP/Oracle), MRO Master Data Management, software development, product solutions for education segment, and IT consulting services offering outsourcing solutions to enterprises worldwide. Since inception in 2000, Infoplus has focused on a principle to maximize output for its clients and partners through cost-savings, enhanced productivity and quality. Headquartered in the United Kingdom, we... Know more