Qualient Technology Solutions UK Limited

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Qualient Technology Solutions UK Limited
Jira Administrator

Jira Administrator

Hybrid

Croydon, United kingdom

Senior

Freelance

18-03-2026

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Skills

Python JavaScript Jira DevOps Monitoring Change Management Problem-solving Confluence Agile

Job Specifications

Job Description:-

Key Responsibilities:

Administer and maintain Jira Service Management (JSM) cloud environments
Configure and customize:
Projects, request types, workflows, screens, and fields
SLAs, queues, and customer portals
Manage user access, roles, groups, and permissions
Develop and maintain automation rules to streamline service processes
Integrate JSM with other tools (e.g., Confluence, monitoring systems, APIs)
Monitor system performance, usage, and health
Troubleshoot issues and provide technical support to users
Design and maintain reports and dashboards for stakeholders
Implement best practices aligned with ITSM frameworks (e.g., ITIL)
Support upgrades, migrations, and new feature rollouts
Identify process inefficiencies and recommend improvements
Maintain documentation for configurations and processes
Ensure compliance with organisation standards

Required Skills & Experience

Over 10 years of IT Industry experience
Over 5 years of hands-on experience with Jira Service Management (JSM) administration
Strong understanding of Jira configuration (workflows, schemes, permissions)
Experience with automation tools within Jira
Knowledge of REST APIs and integrations
Familiarity with ITSM processes (Incident, Problem, Change Management)
Experience with user management and access control
Strong problem-solving and troubleshooting skills
Proven ability to optimise performance and reduce clutter

Preferred Qualifications

Experience with Atlassian Jira and Confluence
Atlassian certifications (e.g., ACP-120, ACP-420)
Scripting knowledge (Groovy, Python, or JavaScript)
Experience with plugins like ScriptRunner or Insight/Assets
Understanding of Agile and DevOps practices

About the Company

Qualient offers a fast, reliable, and easy way to scale up your organisation with the brightest minds and smartest technologies. We help businesses skip the frustrating and expensive Staff augmentation process of finding the right talent—making technology recruitment a fuss-free, cost-effective, and fast process. We also offer cutting-edge technology solutions that make businesses future-ready. We Offer our clients a diverse range of experience and insights gained in addressing talent management problems. Our consulting tea... Know more