Job Specifications
Hybrid: 2 Days remote, 3 days onsite
Job Summary:
The Billing Operations Analyst will primarily perform tasks associated with the billing readiness process.
Individuals will be working as a team to confirm job completion and customer authorization, posting and validating costs, correcting cost posting errors, validating correct confirmations, and setting items to ready to bill status for work accomplished by our field offices.
This team will manage the open order daily, meet with assigned markets weekly on Teams, work various invoice uploads inboxes daily.
Key Responsibilities:
Validate completion of jobs for billing, checking for customer authorization,
completion/closure of the service order/project, validate correct cost postings and
correcting as needed and setting jobs to Ready to Bill status for the billing team.
Communicate with field offices with regard to status and issues with jobs
Commit to and monitor the Open Order status daily and for month end related activities
Address corrections and updates as needed
Assist with customer disputes as needed, providing regular updates to the customer
Deliver to established performance metrics
Contribute to the continuous improvement of the billing readiness process
Required Qualifications:
High School Diploma or GED
5+ years of work experience in a business environment
1+ years of experience in MS Office Suite
Preferred Qualifications:
Bachelor’s Degree in Business or other related field required
Experience in job costing, accounting and customer service
HVAC Service industry experience
ServiceMax, Salesforce, and SAP experience
Demonstrate and build deep process expertise
Experience in customer service
Foster a culture of continuous improvement
Demonstrate financial acumen
About Us:
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status
About the Company
Dexian is a leading provider of staffing, IT, and workforce solutions with nearly 12,000 employees and 70 locations worldwide. As one of the largest IT and professional staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was launched in 2023 and created from the combination of DISYS, Signature Consultants, and other strategic acquisitions.
Dexian fuses the best elements of its legacy companies to create a platform that connects talent, technology, and organizations to produce game-chan...
Know more