Job Specifications
This is your chance to build a meaningful career in a high-growth, entrepreneurial environment as we lead the charge towards IPO. If you're ready to challenge the status quo and make an impact, we invite top talent to join us on this exciting journey.
Job Type: Full-time Permanent
Pay: $80,000 – $110,000 + 15% performance-based bonus
• Automatic eligibility to participate in the Company’s stock option plan after six (6) months of continuous employment
• Senior leadership role with meaningful impact on company growth and client success
** This position is 5 days in Office in Mississauga, ON.
Benefits:
Comprehensive health, dental, and vision coverage
Paid vacation to rest and recharge
Free on-site parking for your convenience
Access to our on-site gym and wellness facilities
Why BoomerangFX?
BoomerangFX is a global SaaS growth platform built for private-pay healthcare, powering thousands of clinics across aesthetics, wellness, functional medicine, and specialty care. Our platform integrates practice management, digital marketing, AI-driven lead conversion, and education into a single operating system designed to scale high-performance clinics worldwide.
As we continue to scale rapidly across North America and internationally, client experience is a critical competitive differentiator. We are investing in senior leadership to elevate how clients engage with, adopt, and grow on the BoomerangFX platform.
Summary Of The Role:
We are seeking a Director of Client Experience—a seasoned, client-focused executive leader responsible for owning and elevating the end-to-end client journey. This is a senior leadership role accountable for client satisfaction, retention, expansion, and operational excellence across all client-facing functions.
The ideal candidate brings 8+ years of progressive leadership experience, with direct exposure to client management, solutions delivery, sales collaboration, and operational execution in a complex, multi-stakeholder environment.
This role is fully onsite, five days per week, reflecting the leadership presence, cross-functional collaboration, and accountability required.
Key Responsibilities:
Client Experience Leadership
• Own and continuously improve the end-to-end client experience across onboarding, implementation, support, growth, and renewal
• Act as an executive escalation point for high-impact client issues, ensuring swift and effective resolution
• Build trusted relationships with key enterprise and strategic clients
Cross-Functional Execution
• Partner closely with Sales, Product, Marketing, Operations, and Technology to ensure seamless client delivery
• Align client experience strategy with revenue growth, retention, and expansion goals
• Translate client feedback into actionable insights that influence product and service enhancements
Team Leadership & Performance
• Lead, mentor, and scale high-performing client-facing teams across Customer Success, Account Management, and related functions
• Establish clear performance metrics, accountability frameworks, and operating rhythms
• Drive a culture of ownership, responsiveness, and client-centric execution
Operational Excellence
• Design and optimize processes that improve efficiency, consistency, and client outcomes
• Leverage data, KPIs, and dashboards to proactively manage client health and performance
• Ensure predictable delivery and high standards of service as the business scales
What We’re Looking For:
Experience
• 8+ years of progressive leadership experience leading client-facing teams in a solutions-based environment
• Demonstrated exposure to client management, sales partnership, operations, and delivery
• Proven, verifiable North American leadership experience
• Background in SaaS required, overseeing implementations training teams
• Exposure to Digital Marketing preferred
Education
• Bachelor’s degree in Business or a related discipline required
• Master’s-level education (MBA or equivalent) strongly preferred
Attributes
• Executive presence with a strong client-first mindset
• Strategic thinker with hands-on operational discipline
• Comfortable leading through complexity and scale
• Clear communicator with the ability to influence senior internal and external stakeholders
• Thrives in a high-accountability, onsite leadership environment
BoomerangFX is an equal opportunity employer. We value leaders who combine client obsession with execution excellence and accountability.
About the Company
BoomerangFX is a global, AI-powered SaaS platform that delivers a fully integrated digital ecosystem for specialty healthcare practices. As the first company of its kind to combine clinic management, lead generation, digital marketing automation, and e-learning into a seamless SaaS solution, BoomerangFX empowers over 10,000 private clinic owners across five continents--including North America, Europe, Australia, Latin America, and EMEA. The platform is purpose-built for providers in dermatology, cosmetic surgery, dentistry, ...
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