Skills

Communication Jira Salesforce Zendesk Problem-solving Customer Service Team Spirit Organization client interactions TCP/IP

Job Specifications

The position

Job Description

As an Bilingual Technical Support Specialist, working directly with the Support Team Lead, you'll be a vital part of our team, ensuring smooth resolution of technical incidents and client requests. This role is perfect for tech enthusiasts dedicated to delivering exceptional customer service.

Key Responsibilities

Oversee end-to-end management of technical incidents via phone support.
Promptly resolve technical issues, collaborating with cross-functional teams.
Analyze requirements, offering effective solutions for client needs.
Ensure compliance with Service Level Agreements in all client interactions.
Clearly communicate technical information to diverse audiences.
Efficiently manage tickets, prioritizing based on urgency and impact.
Collaborate with internal teams to escalate and resolve high-priority issues.

About You

You're organized, independent and proactive, and taken an active interest in your work
You demonstrate empathy and a strong sense of customer relationship
You have good analysis capacities and enjoy problem-solving
You're good at verbal and written communication
You know how to explain technical issues to any person you're talking to, regardless of their technical knowledge
You master the network domains, VoIP, TCP/IP, internet, etc.
You're versatile, thorough and can quickly get to grips and understand the solutions/tools that you'll be working with.
You are fluent in French, English, Spanish is a plus.
Knowledge of the Zendesk, Jira and Salesforce tools is appreciated

Joining our team means enjoying a balanced work environment and benefits designed with your well-being in mind:

Benefits that take care of you

100% coverage of individual health insurance.
6 weeks of paid leave.

Making everyday life easier

A hybrid work organization with remote work and a €20 gross monthly allowance.
A sustainable mobility package of up to €700 per year (including 50% of the Navigo pass) or a €300 annual fuel allowance, depending on your mode of transportation.

A warm team spirit

A friendly atmosphere within a multicultural team.
Regular team moments through afterworks and various activities.
Relaxation spaces to recharge during the day: sports, piano, video games…

Giving meaning to your work

One day per quarter dedicated to volunteering with Numérique pour Tous.

For us, compensation is not a taboo topic! We’ll be happy to discuss it very early in the process and offer the fairest package based on your experience.

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About the Company

Ringover provides the communications suite that staffing, recruiting and revenue-driven firms require to drive better client & business development outcomes. We do this by delivering the best and widest range of communication channels in the market. Calling, text messaging, video, call coaching, WhatsApp, conversation summaries, transcriptions, analytics, advanced statistics, and more. Ringover integrates advanced communications into your entire BD tech stack — Avionté, Bullhorn, Invenias, Connexys, JobAdder, Vincere, Salesf... Know more