CRM Assistant
Hybrid
London, United Kingdom
Full Time
12-03-2025
Job Specifications
We’re Beauty Pie. We’re the world’s first luxury beauty and wellness buyers’ club. And we’re disrupting the beauty industry, one face cream at a time.
Before we arrived on the scene, if you wanted really great beauty products, you had to shop at traditional beauty retail - and overpay for all the crazy markups. Now, our members have access to shop from the best-quality beauty and wellness products (from the leading labs in France, Switzerland, Italy, Germany, Japan, Korea, etc) and get a bigger piece of the Beauty Pie.
So, what will you be doing?
Supporting the CRM team in building and deploying emails for acquisition & lifecycle programmes
Supporting CRM Managers in executing test and learn strategies, to help us improve programmes and identifying additional opportunities for automated emails and lifecycle campaigns
Supporting channel diversification initiatives through push notifications and SMS campaigns
Liaising with the our Member Happiness team and share any campaign plans that may result in an increase in customer contact and work with them on any proactive member comms requirements
Staying in the know on industry insight and trends to fully optimise emails and app messages
Championing email and app message best practices in collaboration with editorial and creative teams
Evaluating the performance of campaigns to identify trends and opportunities
We believe it's all about mindset, great skills, the right attitude and a fantastic work ethic. If you’re aligned to our values, excited about the opportunity, and you’re really good at what you do (even if you don’t tick all the boxes) apply anyway!
Are familiar with email marketing tools, such as Iterable or equivalent
Comfortable collaborating in cross-functional teams
Be great at coordinating and planning projects
Comfortable working with customer data to segment databases for targeted marketing
Demonstrate a passion for CRM and email and be knowledgeable about how CRM can drive customer loyalty and engagement
Have a good understanding of web analytics and customer databases
Have experience of email best practice with a keen interest to expand this across global markets
Be incredibly motivated, driven and detail orientated
Have experience working within a commerce environment
Be confident working with people at all levels of the organisation and able to develop strong working relationships
Capable of working on a diverse range of campaigns and communications
Able to multitask, manage deadlines and requirements in a fast paced environment
What makes someone ‘Beauty Pie’?
Our culture is our DNA. It defines who we are, how we operate and how we hire. And it all springs from our values, which are very important to us:
Bring Your ‘A’ Game: Take ownership & accountability. Make sh*t happen. Grow. Support. Evolve. Invent. Be open-minded.
Be Intelligently Rebellious: Challenge the status quo. Push boundaries. Embrace change. Think BIG.
Be Customer Obsessed: Listen & learn. Take ownership. Act fast. Be humble & empathetic. Build & keep trust. Be grateful for feedback.
It’s All For One (& One For All): Take advantage of collective intelligence. Act with integrity. Support & challenge. Embrace individuality. Do right by our company, our members, our colleagues & our environment.
We’re committed to diversity & inclusion
As a business that’s based on fairness and self-worth, our commitment to inclusivity runs through the heart of everything we do. We believe that innovation and creativity come from having a diverse workforce, and are committed to building teams with unique identities, from different backgrounds and with individual perspectives.
We’ve got a long way to go, but here’s how we’re doing as of June 2024:
Employees who identify as female: 68%
Employees from minority ethnic backgrounds: 28%
Employees who identify as living with a disability: 10%
Employees who identify as female in our Product Engineering teams: 32%
Employees who identify as LGBTQIA+: 13%
A bit about our ways of working
We thrive on a high-performance culture where action drives results. At Beauty Pie, we trust our teams to take ownership, move fast, and get the job done.
We operate on a hybrid model, with a minimum of three days in the office each week— with some roles requiring more which will be outlined in the job spec.
This structure fosters collaboration, maintains momentum, and strengthens our team environment while allowing some flexibility based on job responsibilities and business needs. In-person connection is essential to how we work, and we expect teams to be present and engaged. We encourage open discussions during the interview process to align expectations for the role you are applying for.
Your piece of the Beauty Pie:
Life & Balance
Free Membership to Beauty Pie + discount off our products
25 days holiday & your birthday off / 22 vacation days for the US team
Flexible bank holidays
Equal leave for all new parents regardless of gender or personal circumstances
Health & Wellbeing
Private Medical Insurance
Menopause support
£2,500 / $2,500 to spend on your fertility journey after 2 years service
10 therapy sessions through AXA PPP
So, what are you waiting for? Apply now for a chance to be part of an inspirational, international and talented team.
Beauty Pie is an equal opportunity employer. The company will not unlawfully discriminate on grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or trade union membership.
Please let us know, if you require reasonable adjustments at any point during the application and/or recruitment process.
About the Company
We’re Beauty Pie. Before we arrived on the scene, if you wanted really great beauty products, you had to shop at traditional beauty retail. And that meant paying massively inflated ‘luxury beauty’ prices . But not any more. We make our premium products in the same labs as other high-end beauty brands (in France, Switzerland, Italy, Germany, Japan, Korea, etc) and give our members access to shop them direct, for a lot less than you’d pay at traditional retail. Because we believe everyone should have access to the very best i... Know more
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