Quality & Improvement Manager- 12 months FTC
On site
London, United Kingdom
Freelance
12-03-2025
Job Specifications
Job Summary
The purpose of the role is to improve consistency, service, and process efficiencies so that our Operations Teams and principally the ORMs, have a team to provide support, guidance and checking that our ways of working support good service and the business. The post holder will report to the Senior Customer Transformation Manager.
Main duties of the job
Assist Portfolio Managers in the development of ORMs; providing support, training, information, and knowledge to enable them to successfully deliver the daily operational tasks of Centre Management. * Accountable for Internal Audits, record issues and produce actions plans. Provide support and guidance to ORM/PM in closing out remedials. Monitor progress and provide monthly report to Senior Customer Transformation Manager * Investigate Incidents and Accidents, support ORMs and PMs in identifying remedials actions. Produce Action Plans and monitor to ensure remedials are completed. * Assist with the operational management of sites within geographical area with new starters. * Contribute towards service strategies such as premises development, LIFT initiatives, improved facilities, and capacity to extend service delivery hours in the community. * Work closely with the ORM, CHP Property and Business Information team to increase utilisation of space and marketing of bookable space. * Support the ORMs and Property Teams during any emergency/major incident. * Report assurance issues in a timely manner. * Escalate any property related issues to Portfolios Managers/Senior Portfolio Manager for discussion at contract review meetings.
About Us
Community Health Partnerships (CHP) is wholly owned by the Secretary of State for Health and Social Care and a key member of the NHS Family. Set up in 2001, we work to improve community-based health and wellbeing services by providing and managing high quality NHS estate. Through our LIFT (Local Improvement Finance Trust) programme, 350 local health care buildings were designed, built and funded and are currently operated, with CHP acting as Head Tenant in most. We have a head office in Manchester and regional offices in Birmingham and London and support a hybrid working model wherever possible in line with the needs of the business. We value diversity and pride ourselves on having a strong track record of delivering value to the NHS and our dedicated employees are at the heart of our success. We offer a rewarding environment to our employees and believe in nurturing a high performance culture where everyone can achieve their personal best. Our benefits package includes 25 days holiday per year, a generous pension scheme, Employee Assistance Programme, Healthshield and more.
Date posted
11 March 2025
Pay scheme
Other
Salary
£45,000 to £52,000 a year
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
RR0078
Job locations
Skipton House
London
SE1 6LH
Job Description
Job responsibilities
The Quality & Improvement Manager role will have core responsibility for delivering a consistent and effective Centre Management service to CHP Tenants The purpose of the role is to improve consistency, service, and process efficiencies so that our Operations Teams and principally the ORMs, have a team to provide support, guidance and checking that our ways of working support good service and the business. The role itself is not exactly dealing with customers directly but instead mentoring those who do, through support and guidance to achieve a more standardised approach to the customer service we deliver. The post holder will report to the Senior Customer Transformation Manager. The role will be accountable for: * Responsible for Building and Service Audits, producing action plans where needed. * In support of P&O teams, provide direction and assistance to ORMs so that the site meets the requirements of patients, service providers and building users. * Manage requests for information, data gathering, reports, and briefings from customer stakeholders. * Responsible for ensuring Customer Satisfaction surveys are completed in line with timescales. * Investigate accidents/incidents, report on findings and make recommendations on remedial actions if appropriate. * Provide support to ORMs and P&O teams with the coordination of community engagement activities. * Responsible for reviewing processes and procedures and identifying efficiencies with ORMs and the wider teams. * Support and edit the relevance within the ORM handbook, inductions, and any change management in ways of working. * Ensure regional teams are focussed on customer centric KPIs and outputs. This role is based in London/South region with national travel.
Responsibilities
Job description Job responsibilities
The Quality & Improvement Manager role will have core responsibility for delivering a consistent and effective Centre Management service to CHP Tenants The purpose of the role is to improve consistency, service, and process efficiencies so that our Operations Teams and principally the ORMs, have a team to provide support, guidance and checking that our ways of working support good service and the business. The role itself is not exactly dealing with customers directly but instead mentoring those who do, through support and guidance to achieve a more standardised approach to the customer service we deliver. The post holder will report to the Senior Customer Transformation Manager. The role will be accountable for: * Responsible for Building and Service Audits, producing action plans where needed. * In support of P&O teams, provide direction and assistance to ORMs so that the site meets the requirements of patients, service providers and building users. * Manage requests for information, data gathering, reports, and briefings from customer stakeholders. * Responsible for ensuring Customer Satisfaction surveys are completed in line with timescales. * Investigate accidents/incidents, report on findings and make recommendations on remedial actions if appropriate. * Provide support to ORMs and P&O teams with the coordination of community engagement activities. * Responsible for reviewing processes and procedures and identifying efficiencies with ORMs and the wider teams. * Support and edit the relevance within the ORM handbook, inductions, and any change management in ways of working. * Ensure regional teams are focussed on customer centric KPIs and outputs. This role is based in London/South region with national travel.
Person Specification
Qualifications Essential
* Customer Service Management
Qualification or equivalent
* IOSH managing safely.
Experience Essential
* Customer service/relations
management
* Performance management
* Report preparation
* IT literate
Person Specification Qualifications Essential
* Customer Service Management
Qualification or equivalent
* IOSH managing safely.
Experience Essential
* Customer service/relations
management
* Performance mana...
About the Company
Community Health Partnerships (CHP) provides a high quality and valued service to commissioners and local partners across England, with the aim of delivering savings, increasing service integration and driving optimal use of the primary and community health estate. Wholly owned by the Department of Health, we have a strong track record of adding value to the NHS, offering a unique blend of investment, property management and strategic estate planning expertise. CHPs dedicated Strategic Estates Planning expertise and resour... Know more
Related Jobs
- Company Name
- Airswift
- Job Title
- Electrical Engineer
- Job Description
- Vacancy Overview Electrical Engineer – Thurrock, UK Key Responsibilities And Main Tasks Responsible for ensuring quality and approving of electrical design deliverables, makes independent decisions on Electrical Engineering issues.? Helps to maintain & improve Electrical Engineering standards? Ensure Safety, Health and Environment protection are inherent in Electrical Engineering design Provides expert technical support and liaising directly with clients.? Knowledge of British/European Standards and codes of practice including ATEX? Carry out design of power distribution and protection systems for both LV, MV and HV? Carry out design of motor control circuits including VSD applications.? Carry out protection studies and calculations for LV and MV systems? Experienced with selection & specification of electrical distribution & control equipment.? Supervises a team of Engineers & designers for delivery of detailed work packages according to programme and cost requirements.? Responsible for preparation of cost and man-hour estimates.? Set out of Systems Turnover requirements to be led by QAQC & STO teams To direct and coordinate all project electrical engineering issues related to equipment specification, procurement, and installation design such as: Procurement strategy, Preparation of specifications, Selection of suppliers, Technical and scope supervision of contracts, Review of vendor data, Verify critical calculations, Factory Acceptance Testing, Liaison with other disciplines on packages, Support to site during installation and commissioning. To monitor the progress of Electrical engineering documents through the computerized Document Management System (e-DMS) and the Production Controller (e-CDR). To manage the resources required for the electrical engineering scope of a project. Identify in advance when overtime work is required to comply with the engineering scope of work and get Electrical Discipline Manager’s approval. To check specifications and drawings. To ensure that the Safety Management System and Quality Assurance requirements are followed throughout the engineering phase. To provide technical expertise to Electrical engineering activity. To examine and find solutions for complex Electrical engineering challenges. To discuss the project deliverables with Engineering Project Managers and to ensure their timely and cost-effective execution. To ensure that all relevant Standard instructions (SI's) and Department Working Instructions (DWI's) are correctly followed in the engineering phase. To visit suppliers and monitor their activities. To evaluate bids and documentation from suppliers. To keep abreast of relevant developments in Electrical engineering with respect to the offshore industry in general and the Company’s business in particular. To make presentations and represent the Company to clients. To provide feedback to the Electrical Discipline Manager regarding the performance of his/her Team for appraisal preparation purposes. The Experience Shall Include Design experience included Cable Calculation, Earthing and Containment. Electrical Engineering Degree, 5-10 years’ experience. Airswift is an international workforce solutions provider within the energy, process and infrastructure industries. Airswift serves as a strategic partner to our clients, offering a turnkey workforce solution to capture and deliver the top talent needed to complete successful projects by aligning with the unique needs of our clients. With over 800 employees and 6,000 contractors operating in over 50 countries, our geographical reach and pool of talent available is unmatched in the industry.
- Company Name
- Gloucestershire Health and Care NHS Foundation Trust
- Job Title
- Clinical Nurse Specialist – Adult ADHD Service (NMP)
- Job Description
- 1 x Fixed Term contract/secondment opportunity for up to 12 months Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of a possible secondment The Adult Attention Deficit Hyperactivity Disorder Service (ADHD) are looking to recruit a Clinical Specialist Non Medical Prescriber (NMP) on a fixed term contract to provide maternity cover. This is an exciting opportunity to play a key role in shaping and developing Adult Neurodevelopmental services in Gloucestershire. Working as a part-time diagnostic clinician, you would be expected to offer assessments & medication reviews for individuals referred to the Adult ADHD service within the Gloucestershire locality. The successful candidate would be based at The Pavilion in Cheltenham and be able to attend bases in the local area. Complete screening, assessment and review clinics (including medication reviews and associated physical monitoring) as part of the ADHD clinical pathway, providing pharmacological and non-pharmacological evidence-based interventions Liaising with Primary Care Demonstrate enhanced competence in complex decision making, assessment and the management of clinical needs Collect and collate data / information effectively for the purpose of audit, research and service performance Mentor, supervise and teach qualified and unqualified staff including students Work in partnership with service users, carers and other agencies to ensure effectiveness of outcom Contribute to the specialist ADHD diagnostic assessment process for adults over 18 years Demonstrate enhanced competence in complex decision making, assessment and the management of clinical needs Collect and collate data / information effectively for the purpose of audit, research and service performance To develop a work plan that outlines and details specific responsibilities related to the role. Examples include: Service development Complete assessment and review clinics (including medication reviews and associated physical monitoring) as part of the ADHD clinical pathway, providing pharmacological and non-pharmacological evidence-based interventions Education and Training to GP’s, statutory and non-statutory agencies We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust. About The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that: 89.7% believe they are making a positive difference to patients/service users; 73.3% would recommend the organisation as a place to work; 82.4% agree that care of patients and service users is the organisations priority; 76.7% would be happy with the standard of care for a friend or relative Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work. For further details / informal visits contact: Name: Tim Buhagiar Job title: Clinical Team Manager Email address: tim.buhagiar@ghc.nhs.uk Telephone number: 0300 4213358
- Company Name
- Allegis Group
- Job Title
- Commercial Operations Manager
- Job Description
- Position: EMEIA Commercial Operations Manager Location: London, Greater London, United Kingdom Weekly Hours: 38 Contract: 6 months (potential extension) Work Type: Hybrid (3 days in the office/ 2WFH) We are seeking a highly organized and results-driven Commercial Operations Manager to join a dynamic team focused on delivering innovative and impactful consumer-facing programs. In this role, you will manage operational elements such as offer management, issue escalation, partner engagement, and financial controls. You will also support the execution of critical backend processes, ensuring smooth program delivery. You will work closely with cross-functional teams, supporting the processing of invoices, handling monthly transaction reconciliation, and collaborating on the creation of terms & conditions and pricing statements. This role is essential for building and maintaining strong relationships with key internal and external partners to ensure the operational success of programs. Key Responsibilities Oversee operational elements including offer management, partner engagement, and financial controls Assist with critical backend processes to ensure the successful delivery of programs Support invoice processing and transaction reconciliation with internal teams and external vendors Collaborate on terms & conditions copy and pricing statements Foster and maintain cross-functional relationships to ensure efficient program operations Key Qualifications Proven success in managing consumer-facing programs, delivering strong business results and exceptional customer experiences Self-starter with a focus on identifying opportunities to improve operational processes Comfortable analyzing large data sets, identifying trends, and developing innovative solutions Expertise in Excel for data analysis and financial management 5-10 years of experience in e-commerce operations support 1-2 years of external partner management experience Strong copywriting skills, particularly for terms and conditions and user agreements Financial reconciliation or control experience is a plus Familiarity with project management processes is advantageous Ability to prioritize, plan, and execute strategies successfully Strong focus on innovation and generating ideas that foster consensus and build partnerships Key Skills & Competencies Action-oriented, with a sense of urgency and enthusiasm for new challenges Skilled at balancing stakeholder needs and driving collaboration Customer-focused with a strong ability to build lasting relationships Clear and effective communicator across diverse audiences Integrity and trustworthiness in all professional interactions Strong problem-solving skills with the ability to manage complexity Focus on optimizing work processes and driving continuous improvement Resilient and able to navigate ambiguity with confidence
- Company Name
- Kärcher UK
- Job Title
- Senior Regional Service Engineer
- Job Description
- Salary Reference: Job Type: Location: Skills: Industry: We are looking for a Senior Regional Service Engineer to join a dedicated service team, where you will play a pivotal role in upholding the Karcher brand while delivering exceptional service to their customers. For this role you will predominantly, maintain and repair equipment. This role offers an exciting opportunity to contribute to the growth and success of Karcher by providing first class professional service and support for industrial cleaning equipment. Location Requirements To Ensure Efficient Coverage, Candidates Must Be Based Within 1 Hour Of The SM4 Postcode (Morden, London), Ideally In Or Near The Following Areas London Areas & Surrounding Locations: SW, SE, E, NW, W, N Postcodes TW (Twickenham), KT (Kingston), SM (Sutton), CR (Croydon), BR (Bromley), DA (Dartford), UB (Uxbridge), RM (Romford) Key Responsibilities For The Senior Regional Service Engineer Maintain a high standard of service and repair on all cleaning equipment, ensuring world-class service delivery Communicate regularly with the Regional Service Manager to coordinate activities and address customer needs Diagnose and repair a wide range of industrial cleaning equipment, including municipal machinery Complete work orders promptly and accurately, maintaining meticulous records Manage stock in accordance with customer requirements, ensuring optimal inventory levels Collaborate with the regional scheduler to optimise efficiency and customer satisfaction Identify and communicate sales leads to the relevant sales personnel, contributing to business growth Develop positive relationships with customers and internal teams Participate in on-the-job coaching and personal development activities Experience, attributes and skills required for the Senior Regional Service Engineer Proficiency in electronics, batteries, hydraulics, pneumatics, mechanical, and diesel engines Experience with municipal cleaning equipment, fork trucks, HGVs, plant hire, horticultural, or agricultural machinery is advantageous. Proven experience in the service and/or cleaning industry is preferred, or willingness to undergo fast-track training Excellent communication skills and ability to work effectively in a team environment Strong organisational skills with the capacity to manage multiple tasks efficiently A full UK driving license is essential, with willingness to travel and stay overnight as required Passport for potential training in Germany is preferred What's In It For You This is a great opportunity to join a market leader, who offers a collaborative culture and progression opportunities. The starting salary offered is £38,760 rising to £40,000 after probation, based on a 40 hour week Monday - Friday with OTE £50K with overtime. You will receive a fully expensed vehicle, with optional private use, all tools provided. You will receive 25 days holidays, plus bank holidays and your Birthday too, progression opportunities, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events and more!