Home
Jobs
Market Recruitment
Technical Support Analyst

Technical Support Analyst

Hybrid

London, United kingdom

£ 40,000 /year

Full Time

26-03-2025

Share this job:

Expired

Job Specifications

Salary: £35,000–£40,000 basic
Location: London office near Liverpool Street (2 days/week), remote otherwise

Why this role?

Entry point into SaaS with fast progression
Blend of technical, project, and customer work
Global customer exposure
Sociable, supportive team

About the company

Our client is a high-growth SaaS business helping large organisations automate complex financial workflows. Backed by leading investors and known for a collaborative culture, they’re solving real operational problems with smart tech and thoughtful implementation.

The role

This is a hybrid role that splits your time between onboarding new customers and providing technical support to existing ones. You’ll use your Python skills, problem-solving mindset, and people-first approach to make sure customers have a smooth, successful experience.

Implementation & Onboarding

Help set up new customers on the platform
Manage technical onboarding requirements
Review data files using Python to ensure accuracy
Join project meetings and provide technical input

Customer Support & Data Management

Monitor customer data logs and identify issues
Troubleshoot data or integration errors
Support teams adding new data files or systems
Handle platform queries and help customers get the most out of the product

What you will need to succeed in this role

Technical degree (e.g., Maths, Engineering, Data Analysis)
Python skills – academic or professional
Strong communication and time management

Bonus points for:

Experience in project or customer-facing roles
Comfort working with international clients

The application process

Intro call with Market Recruitment
Teams interview with the Implementation team
Presentation with senior leadership
Final culture-fit interview in the London office

About the Company

We're B2B marketing recruiters who get the nuance of growth-stage hiring. Whether you're scaling demand gen, brand, or ops--we connect you with marketers who actually fit. We work with B2B tech companies across SaaS, fintech, and AI--helping them hire marketers who can drive growth in fast-moving, competitive markets. From heads of marketing to specialists in product marketing, demand gen, ABM, content, ops, and more--we recruit across the full spectrum of modern marketing roles. Know more