Job Specifications
Are you passionate about solving complex technical issues and providing top-tier support? As an L2 Desktop Engineer, you'll be at the heart of delivering second-line technical support, tackling a wide range of IT challenges, and ensuring seamless service for our clients.
If you enjoy troubleshooting, working with cutting-edge technology, and making a direct impact on IT operations, we want to hear from you!
What will you be doing?
Desktop & Hardware Support: You'll troubleshoot and resolve a variety of issues related to desktops, printers, laptops, and other peripherals, all while ensuring compliance with security standards and hardware warranty requirements.
Break/Fix Support: Diagnose and repair system issues with a focus on minimal disruption to the end-user experience.
System Administration: Perform basic administrative tasks on operating systems and popular software, providing desk-side support to ensure smooth operations.
Customer-Focused Service: Complete service requests with technical expertise and excellent customer care, ensuring problems are resolved quickly and efficiently.
Maintaining Service Levels: Monitor assigned service calls to ensure service level agreements are met and problems are escalated to the right teams when necessary.
Routine IT Tasks: Manage tasks such as new starter equipment setup, office relocations, printer maintenance, and basic PC imaging and builds.
Shift Hours: Monday to Friday, 9:00 AM - 5:00 PM.
What will you bring to the table?
Technical Expertise: Strong knowledge of Windows 10, Office 365, and experience with SCCM / MECM for application deployment and troubleshooting.
Security Know-How: Experience with MS Defender, Bitlocker, and vulnerability management to research and resolve system and application vulnerabilities.
ITSM software: Proficiency on ServiceNow or an alternative ITSM software.
IT Support Skills: Proficiency in Active Directory, Mobile Device Management technologies, and general desktop support, including the ability to handle complex issues.
Networking Basics: Solid understanding of TCP/IP, DNS, DHCP, VPN, and RDP. Basic knowledge of enterprise LAN and WAN setups and concepts
Tools & Software Knowledge: Familiarity with Anti-virus/Anti-spyware software and knowledge of Crowdstrike or Qualys (ideal but not essential).
Experience & Communication: Ability to provide clear, technical explanations and deliver effective support to internal users.
Physical Capability: Ability to safely lift and move computer equipment.
UK Work History: A minimum of 5 years of UK-based work history, eligible for reference checks for airside roles.
Flexibility: Open to working a 24-month Fixed Term Contract (FTC)
Physical Requirements:
Able to lift or push 20-40 kilograms of equipment if needed.
Able to stand or kneel for extended periods of time.
Able to use mechanical tools.
Salary:
We offer a competitive salary + benefits:
Holiday Leave
Pension
Life Insurance
Perkbox discounts
Access to an ongoing training and career development platform
Who are we:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.
Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.
ESP Global Services is an equal opportunity employer.
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About the Company
ESP provides IT support services across the globe. We understand how to maximise efficiency and effectiveness across a wide range of industries by delivering turnkey services from end user contact through to resolution.
With dedicated service desks located around the world ESP provides 24/7, multilingual support fortified by ISO and ITIL 4 service management practices.
Offering remote, hybrid, or outsourced support, we can help your organisation deliver world-class service. From flexible IT service desks, field or on-site ...
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