2nd Line Support Engineer

On site

Glasgow, United kingdom

Full Time

26-03-2025

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Expired

Job Specifications

We have a small team but we have managed to deliver massive infrastructure projects to our public and private sector clients through our state-of-the-art tier 3 data centre facilities.

We are looking for someone to join our support team to provide second line support to both internal and external customers. The ideal applicants should be a technically sound individual with the ability to work in high pressure situations teamed with a demonstrable knowledge of the core concepts of a multi-service provider (IaaS, Backups, Storage, Disaster recovery, Networking).

We’re looking for a candidate who can take ownership of incidents and tasks assigned to their department, while also following up and tracking any incidents triaged through their escalation point. Training and support will be provided through internal training plans and certifications.

Candidates are also be expected to take ownership of their on-going personal development which will lead to a fast-tracked career within the company.

Responsibilities
Co-ordination and Ownership of support tickets
Liaising with 3rd party vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issues
Provision of first and second-line technical support to internal and external customers, maintaining service levels
Performing daily health checks of cores service platforms
Performing regular maintenance and patching of core service platforms
Creating and maintaining technical knowledgebase documentation

Required Skills & Qualifications
Full UK Driver’s license
Troubleshooting skills (Windows/Linux OS, Storage, Backups, Networking)
Effective Communication
Excellent Customer Service Skills
Effective Team Player
Attention to Detail

Desired Skills / Knowledge
Ticket Management to an ITIL Standard – Service-Now
IaaS – VMware
Storage – SAN, S3, Cloud
BaaS – VM, File Database, Network Configuration
DRaaS – Zerto, SRM
Networking – Cisco/Fortinet
Monitoring
Office 365

Benefits:
No shifts - Monday - Friday role
33 days annual leave
4 x Death in Service Benefit
Contributory Pension Scheme (5% Employer, 5% Employee)

Apply now for immediate interview.

About the Company

Nine Twenty Recruitment are a recruitment firm based in Glasgow, Scotland operating across the UK & Europe. If you are looking for information on how we can help you to recruit within your business, or if you are actively looking for assistance in finding a new role, please get in touch for a confidential conversation. You can contact us on 0141 231 1260 or alternatively email info@weareninetwenty.com. Know more