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Peaple Talent
Information Technology Service Desk

Information Technology Service Desk

Hybrid

Bristol, United kingdom

£ 28,000 /year

Full Time

01-04-2025

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Job Specifications

IT Support Analyst - Bristol - £20,000 - £28,000

Peaple Talent has partnered with a leading consultancy to recruit a IT Support Analyst. This role is ideal for someone with strong IT support experience who thrives in a fast-paced environments!

Key Responsibilities
Provide technical support via phone, email, chat, and service portal.
Act as the first point of contact for service requests and incidents.
Create, prioritize, and manage tickets, ensuring resolution within SLAs.
Escalate complex issues with detailed handovers.
Maintain a ticket closure rate of 25 per day.
Identify and report potential problems.
Ensure compliance with policies, security, and industry regulations.
Uphold professional values and deliver excellent customer service.

Personal Specification

Required:
Experience in 1st line IT support.
Strong customer service and troubleshooting skills.
Experience with Microsoft technologies and Windows desktop OS.
Positive attitude, strong communication, and ability to work under pressure.
Reliable, proactive, and eager to learn.

Desired:
Experience in a service desk environment.
Knowledge of Active Directory, Group Policy, networking (DNS, DHCP, TCP/IP).
Familiarity with Microsoft Azure and Exchange administration.

About the Company

We are immersed in the Tech & Data ecosystem giving us invaluable insight into this exciting and everchanging market. Due to our deep network, we can unearth the best talent, rather than the 15% of active job seekers on the market. We make the recruitment process as simple and pain-free as possible for our clients. For recruitment to be truly successful it needs to be a business partnership. We invest time in getting to know the organisation that we are partnering with, spending time onsite with the hiring manager and team... Know more