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Service Desk Analyst – 1st Line Support

Service Desk Analyst – 1st Line Support

On site

Swindon, United kingdom

Full Time

30-09-2025

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Skills

Communication Microsoft 365 Customer Service Networking Windows Recruitment

Job Specifications

Service Desk Analyst - 1st Line Support

Are you passionate about solving IT problems and being the first line of support for end users? We're looking for a proactive and customer-focused Service Desk Analyst to join our team and provide essential technical support across the business.

Role Overview

As a Service Desk Analyst, you'll be the first point of contact for IT-related issues, providing timely and effective support to end users. You'll handle hardware, software, and basic network troubleshooting, ensuring smooth day-to-day operations and maintaining high levels of customer satisfaction.

Key Responsibilities

Act as the initial contact for IT support, logging and resolving incidents and service requests.
Provide 1st line technical support for hardware, software, and network issues.
Troubleshoot and resolve issues remotely or escalate to 2nd/3rd line support as needed.
Maintain accurate records of support requests and resolutions.
Monitor and manage End User Compute equipment stock levels.
Request and coordinate procurement of additional IT hardware when required.
Ensure compliance with IT policies and procedures.

About You

Previous experience in a 1st line IT support or service desk role.
Strong troubleshooting skills across Windows OS, Microsoft 365, and basic networking.
Excellent communication and customer service skills.
Ability to work independently and manage multiple tasks.
ITIL Foundation or similar certification (desirable but not essential).

Why Join Us?

Supportive team environment with opportunities for growth.
Exposure to a wide range of technologies and business functions.
Competitive salary and benefits package.
A chance to make a real impact in a fast-paced, dynamic organisation.

Ready to be the face of IT support and help keep our business running smoothly?

Apply now or reach out for more information!

Planet Pharma is an equals opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

About the Company

Founded in 2012, Planet Pharma has a dedicated team of seasoned professionals with extensive experience supporting the Life Sciences industry, specifically: - Medical Device - Pharmaceuticals - Diagnostics - Biotechnology - CRO - CMO - Specialty Providers - Labs/ Healthcare Our goal is to create an organization that strengthens the employer-employee dynamic by connecting clients with talent — ultimately making staffing more personal and creating enduring, valuable relationships. We achieve this by leveraging cuttin... Know more