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Service Desk Analyst

Service Desk Analyst

On site

Castle donington, United kingdom

£ 132 /day

Freelance

22-10-2025

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Skills

Communication Problem-solving Customer Service Training Questioning Techniques Windows Windows 10 Active Directory

Job Specifications

We are looking for Service Desk Analysts to join the successful IT support team within the NatWest Group providing 1st line technical support to a user base of over 65,000 colleagues.
You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone.
You'll be working from home 4 days a week and provided with the equipment you need, plus for one day a week you will head to our new office with free parking to join the rest of the team to collaborate.
What you will be doing:
- Provide a single point of contact to internal colleagues reporting IT related issues
- Diagnose and resolve technical issues using your problem-solving skills and questioning techniques
- Obtain both technical information and business impact to minimise downtime to colleagues
The Skills you will need:
- A passion for customer service
- Ability to flex your communication, both written and verbal
- Previous service desk experience and understanding of working to KPI's is an advantage
- Knowledge of Windows 10, Microsoft applications, Active Directory & Exchange
* skills need but not essential as training is provided
What we will offer in return:
Day rate PS132.33
Opportunity to move to a Permanent role
8 weeks paid training
If you're interested and you would like to know more then please apply now. IND_PC1
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

About the Company

Lorien is a technology, transformation and telecom talent solutions specialist. We combine tech expertise with the scope, depth and breadth of large-scale talent solutions. Driven by both clients and candidates, covering Europe and the US, we work with all sectors, sizes and tech needs – from start-up to established, tech companies and those who use tech to propel them further - we work with them all. Our unique position in the market means we have the insight to create tailored solutions – keeping our clients ahead of t... Know more