Home
Jobs
Vivo Talent Solutions
Service Desk Analyst

Service Desk Analyst

On site

Liverpool, United kingdom

Freelance

03-11-2025

Share this job:

Score my CV

Skills

Communication Networking Windows Android

Job Specifications

Service Desk Analyst / 1st Line / 2nd Line / Contract / Onsite / Liverpool / Inside IR35

Are you a tech-savvy problem solver who thrives on tackling complex IT challenges? We’re looking for a Service Desk Analyst to join a growing support team - someone who can deliver exceptional service, resolve incidents efficiently and help drive continuous improvement across an IT environment.

What You’ll Be Doing:

Provide 1st & 2nd line IT support – over the phone, face-to-face and remotely
Log, diagnose and resolve incidents quickly using our Service Desk system
Escalate complex problems to the right teams while keeping users in the loop
Troubleshoot hardware, software and network issues across multiple sites
Identify ways to make IT support smoother and more efficient

What We’re Looking For:

Demonstrated experience in a service desk or desktop support environment
Solid knowledge of Windows 11, Android, iOS, Microsoft Office, networking, and PC hardware
Experience using Service Desk systems in a fast-paced environment
Strong communication skills and a customer-first attitude

If you’re ready to make an impact then please get in touch with a recent CV.

Service Desk Analyst / 1st Line / 2nd Line / Contract / Onsite / Liverpool / Inside IR35

Service Desk Analyst / 1st Line / 2nd Line / Contract / Onsite / Liverpool / Inside IR35

Service Desk Analyst / 1st Line / 2nd Line / Contract / Onsite / Liverpool / Inside IR35

About the Company

Vivo Talent Solutions is a boutique recruitment firm with a global audience, specialised in recruiting the best Talent. As a business, we pride ourselves on our customer service; constantly listening to our clients and candidates to deliver outstanding service and innovative recruitment solutions. We specialise in recruiting the best Talent within Business Transformation, Technology and Digital. We Believe in people and the role we can play in making positive changes to help organisations grow and people succeed. Our u... Know more