Job Specifications
Incident Management & Jira Risk Consultant – DORA/Operational Resilience
Robert Half is supporting their client, a leading Global Consulting Firm, in the search for a Jira Consultant with expertise in designing, configuring, and optimising Jira environments for incident management, IT risk workflows, and resilience reporting. This role supports a global consultancy and their end client, a top-tier global investment bank, in streamlining and aligning Jira-based incident processes with regulatory frameworks such as DORA.
Assignment Details:
Location: London (Hybrid – 3 days per week in-office, with remote flexibility)
Duration: Initial 3 months (strong likelihood of extension for implementation phase)
Day Rate: £600 p/day via PAYE (employer’s NI & tax deducted at source – no umbrella company fees) plus accrued holiday pay at 12.07%
Start Date: ASAP, subject to standard financial & criminal background checks
Key Responsibilities:
Jira Design & Configuration
Configure and optimise Jira workflows, issue types, and custom fields for incident lifecycle tracking
Build dashboards, filters, and automation rules for real-time reporting and escalation
Streamline incident, risk, and change processes into Jira for consistency and auditability
Integrate Jira with Confluence and/or other tooling for knowledge management and collaboration
Support Jira governance including RACI ownership, SLA setup, and control reporting
Incident & Operational Risk Alignment
Translate operational risk and IT incident policies into Jira workflows
Support IT and Risk teams with setting up governance controls, approvals, and escalation paths
Align Jira workflows with regulatory requirements, particularly DORA and ITDR protocols
Work with internal and client-side SMEs to standardise usage across regions and teams
Requirements:
Proven experience as a Jira Consultant, Admin, or Product Owner – ideally in enterprise environments
Strong Jira configuration experience (Cloud or Server/DC), including workflow and permission schemes
Familiarity with incident management, IT risk, or ITSM practices
Comfortable gathering requirements from risk, operations, and technology teams
Previous exposure to financial services, investment banking, or consulting environments
Knowledge of DORA, ITIL, or MIM/DR frameworks is highly desirable
About the Company
Robert Half, the world’s first and largest specialized talent solutions firm, connects opportunities at great companies with highly skilled job seekers. We offer contract, temporary and permanent placement solutions for roles in finance and accounting, technology, marketing and creative, legal, and administrative and customer support. Named to Fortune’s World’s Most Admired Companies and 100 Best Companies to Work For® lists and a Forbes Best Employer for Diversity, Robert Half is the parent company of Protiviti®. Robert Ha...
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