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Customer Success Manager

Customer Success Manager

Hybrid

England, United kingdom

£ 50,000 /year

Full Time

11-04-2025

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Job Specifications

Customer Success Manager - Modern Workplace

London / SE / Home Counties area as a majority of clients are in these locations

Due to growth, we are looking for an experienced Customer Success Manager for Modern Workplace.
The company is lead by Customer Experience, representing market leading cloud technologies and great opportunities for continuous growth

As the CSM for Modern Workplace, you will ensure that customers get maximum value from solutions, focusing on customer retention, satisfaction and expansion.

You will engage with customers, driving adoption and identifying upsell and cross-sell opportunities. In addition to this you will support pre-sales and sales activities with your knowledge of modern workplace solutions

Your key responsibilities will include
Adoption of solutions -ensuring customers achieve their outcomes
Customer retention and Expansion
Pre-sales support
Supporting Onboarding
Vendor Alignment

You will be an experienced Customer Success Manager and great knowledge of Microsoft Modern Workplace technologies and solutions

This is a mainly remote based role, with monthly meetings with the rest of the team as needed.
Salary is negotiable on skills and experience – please advise your expected package

About the Company

We offer permanent or contract (flexible project resource) skills for any technology requirement you might have. Our wide-ranging expertise enables us to silo down into a number of specialist areas. These include legacy capabilities from over 20 years of experience in technology, such as ServiceNow, Salesforce and SAP. In addition, we can fulfil the requirements of the latest and most exciting technologies that the fast paced world of IT has to offer. AI, RPA, Cloud and cyber security are all developing rapidly, and so are ... Know more