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Solutions Architect

Solutions Architect

Hybrid

England, United kingdom

Full Time

13-04-2025

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Expired

Job Specifications

Job Opportunity: Solution Architect

Are you passionate about delivering impactful solutions and ensuring customer success? We're looking for a Solution Architect to join our team!

Role Overview:

As a Solution Architect, you'll play a crucial role in defining and implementing solutions that meet our customers' needs. You'll oversee all phases of engagement, from initial design to implementation and handover, ensuring continuous Governance and Assurance.

Key Responsibilities:

Roadmap & Strategy
Collaborate with existing and new customers to develop a roadmap and strategy for the platform's continued development, aligned with their outcomes and requirements.
Conduct regular roadmap sessions to maximize the platform's ROI based on requirements.
Provide Governance & Assurance, maintaining oversight of the roadmap implementation to ensure coherent delivery and proper management of dependencies.

End-to-End Thinking
Apply an "End-to-End" and holistic view, considering data, processes, wider platforms, and applications when defining solutions to meet customer outcomes.
Adopt a "Right tool for the Right job" approach to solution design, ensuring the customer achieves their required outcomes without being confined to a single platform unless necessary.

Wider Team Collaboration
Work with Pre-Sales, Sales, and GTM teams to develop solutions in line with new and prospective customer requirements and enhance our business offerings, such as "Service Operations" and "Health checks."
Collaborate with Product & Workflow leads to ensure continuous improvements, development, and future innovations are considered in solution design.

Governance & Assurance
Provide Governance and Assurance across various areas within the organization:
Pre-Sales / Sales & GTM: Ensure proposed solutions and offerings are achievable and deliverable.
Implementation & Delivery: Ensure adherence to requirements and designs, attend project kick-offs, and act as an escalation point when needed.
Accounts / Platform Management: Oversee key accounts from a Solution Architecture perspective and act as an escalation point for account management.

Requirements & Outcome Translation & Solution Design
Work with Pre-Sales or customers directly to extrapolate and collate requirements and outcomes, often deciphering the "real" requirements to ensure the subsequent solution design delivers the desired outcomes.

Stakeholder & Account Management
Engage with various stakeholders, both internally and externally, across all business levels to articulate solutions and responses to requirements clearly, ensuring outcomes are met.
Build relationships as a "trusted advisor" with key stakeholders, both internally and externally within the customer organization.
What We're Looking For:
Specialization in one or more ServiceNow capabilities
Proven experience in solution architecture and customer engagement.
Strong strategic thinking and problem-solving skills.
Excellent collaboration and communication abilities.
Ability to manage multiple projects and stakeholders effectively.

Why Join Us?
Be part of a dynamic team dedicated to innovation and customer success.
Opportunity to work on diverse projects and make a real impact.
Competitive salary and benefits.

If you're ready to take on this exciting challenge, apply now and help us deliver exceptional solutions!
Please submit your application via LinkedIn or email your resume with accompanying cover letter to uki_recruitment@inetum.com with the subject line “Solutions Architect- ServiceNow Application."

About the Company

Inetum is a European leader in digital services. Inetum's team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum's solutions aim at contributing to its clients' performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and sc... Know more