UK Deskside Support Analyst

On site

Crawley, United kingdom

Full Time

15-04-2025

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Expired

Job Specifications

The IT Support Technician is responsible for the day to day management and quality of incidents and activities that are required to be completed by the On-Site Support team.

Operating within the Rentokil Initial Service management framework, the On-Site Support team is responsible for the day to day management of the user devices estate, working closely with Service Delivery to ensure services are delivered within the agreed SLA's.

Act as a resource to assist in the implementation and delivery of projects.

Main Tasks:

Undertakes routine installations and de-installations of items of hardware and/or software. Takes action to ensure targets are met within established safety and quality procedures, including, where appropriate, handover to the client
Uses system management software and tools to collect agreed performance statistics. Carries out agreed system software maintenance tasks
Provides technical expertise to enable the correct application of operational procedures
Contributes to the planning and implementation of maintenance and installation work
Ensures that incidents and requests are handled according to agreed procedures. Ensures that documentation of the supported components is available and in an appropriate form for those providing support. Creates and maintains support documentation

Requirements

Diagnosing and resolving complex IT related support requests (hardware, software and applications)
Proven analytical approach to problem-solving
Having a good understanding of at least one hardware platform
Dell, HP
Having a good knowledge of two or more system software products which are used by the organisation
Chrome OS, Windows 10, Google Apps

Benefits

Competitive salary
Hybrid working
Rentokil Initial Reward Scheme
23 days holiday, plus 8 bank holidays
Employee Assistance Programme
Death in service benefit
Healthcare
Free parking

At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.

We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (joanna.sharpe@rentokil-initial.com) if you need anything

Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.

About the Company

Rentokil Initial plc employs 62,900 people across 90 countries. We are the leaders in pest control and hygiene services. Do you want to join our team? Know more