Job Specifications
SCOPE OF WORK
Under The Direction Of The CSDE Cell Head, SEC007 SDM Or Delegated Authority, a Contractor Will Be The Part Of The NCSC Team Supporting The Following Activities
Log collection
Manage log collection of new data log sources in SIEM which includes, but is not limited to, log ingestion process from various data sources located on premise or in the cloud, data mapping to Splunk Common Information Model, integration with existing Splunk data models, testing log ingestion, validating log ingestion quality with stakeholders.
Document all relevant information in Confluence in accordance with CSDE standards
Coordinate such activity with CSDE team and T3 customers
Service availability and monitoring
Act as one of the engineers and Subject Matter Expert (SME) for SIEM and Log Collection services within the Cyber Security Data team
Monitoring the availability and performance of the SIEM environment including log collection
Detecting and reporting to SDM any service degradation
Taking appropriate actions to restore the environment to a fully operational state when a problem is detected.
Following best practices for maintaining the Splunk environment in a stable and reliable state with the objective of preventing any service degradation
Ensure that data security systems are installed, configured, and operating correctly and in line with dependencies with others systems or applications required
Ensure that data security systems operate within any KPI’s, as defined in Service Level Agreements with NCSC customers
Change management
Implement changes to the SIEM environment including but not limited to: software upgrades, new applications deployment, deploying new servers, modifying existing configuration of the SIEM environment, collecting new data sources, deploying new software.
Follow NCSC Change management process to get approval before implementing changes. This includes, but is not limited to, creating the change request, ensure all necessary information is provided in due diligence, following up the change request to ensure quick approval, attending to CAB meeting when necessary, providing impact assessment when required.
Coordinate all these changes with CSDE and external teams.
Develop and maintain documentation guidelines, standard operating procedures, system and service design documents and other relevant documentation that support management of the data security systems.
Reporting and advisory role
Attending meeting when there is a need for representing the cell, for providing technical advice or for reporting relevant information to the team or other stakeholders.
Reporting any relevant information to the cell head, the SDM or other team members.
Providing support to customers
Provide support to customers (mainly security analysts but not limited to them) facing issues or needing technical assistance
COORDINATION
The contractor shall participate in daily status update meetings, activity planning and other meetings as instructed, physically in the office, according to the manager’s / team leader’s instructions.
SCHEDULE
The period of performance is as soon as possible but not later than 09 June 2025 (tentative) and will end no later than 31 December 2025.
If the 2026, 2027 and 2028 options are exercised, the period of performance is 01 JAN to 31 DEC of the respective year.
TRAVEL
There is no travel expected. However, if required during the execution of this contract, travel costs are out of scope and will be borne by the NCI Agency separately.
SECURITY AND NON-DISCLOSURE AGREEMENT
Any proposed resource providing services under this SOW must be in possession of a security clearance NATO SECRET or above. The signature of a Non-Disclosure Agreement between any Service Provider’s individuals contributing to this task and NCIA will be required prior to execution.
PRACTICAL ARRANGEMENTSThe services will be performed by a contractor on site at SHAPE Mons Belgium. The contractor will be required to work 100% onsite in Mons / BEL as part of this engagement. The NCSC Team is located in Mons / BEL
Services will be provided on site during standard working days/hours.
Exceptionally, the contractor will be on call (max limit : 1 week per month) for this position (e.g. NATO summit)
On-Call Rotation Schedule
The schedule will be defined during sprint planning and will outline who is responsible for on-call activities duties each week
On-call duty will cover critical issues outside working hours, including weekend and national holidays.
The Contractor would cover maximum 1 week per month
Security Classification: NATO Secret
Regular travel costs to and from main location of the work (SHAPE) are out of scope and will be borne by the contractor.
This work must be accomplished by one contractor.
The Purchaser will provide the contractor with the following Purchaser-Furnished Equipment (PFE): Access to NATO sites, as required, for the purpose of executing this SOW; Workspace (needed business IT at NCSC facility); NCIA “REACH” laptop to be used by the contractor for the execution of the contract.
Required Profile
The contractor that is going to perform the identified tasks as an Operation and Maintenance Expert in SIEM (Splunk) infrastructure management and log collection must have demonstrated skills, knowledge and experience as listed below:
A good understanding of IT Security
At least 2 years of relevant experience and strong technical skills in administering, deploying, installing, configuring and maintaining large distributed Splunk Enterprise environment
Good programming skills in at least one of these languages: Ansible, python or bash
A good understanding of networking and various protocols such as TCP/IP, HTTP(S), DNS.
Very good knowledge and proven experience of Linux system and application administration and troubleshooting
Ability to work autonomously
Accuracy and attention to detail
Each team member shall be dressed suitably for meetings with high ranked officials
Strong reporting skills to various levels of seniority
Language Proficiency: A thorough knowledge of English language, both written and spoken, is essential.
Responsible for complying with all applicable local employment laws, in addition to following all SHAPE & NCIA on boarding procedures. Delivery of the service cannot begin until these requirements are fulfilled.
The service provider shall be required to provide services on NCIA working days
About the Company
Contact One Communications, Inc. is a worldwide systems integration company providing leading edge Information Technology services including Engineering and Installation (E&I), Operations and Maintenance (O&M) and Force Protection in the fields of Cyber Security and Information Assurance, Perimeter Security and Telecommunications Infrastructure.
We are a "go to" organization for rapid response requirements in support of expeditionary missions. We work on US Department of Defense (DoD), North Atlantic Treaty Organization (NA...
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