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Head of IT Support

Head of IT Support

Hybrid

Manchester, United kingdom

Full Time

15-04-2025

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Job Specifications

Our client is seeking an experienced and motivated Head of IT Support to lead and manage their global IT operations!

This is a hands-on role with responsibility for the day-to-day management of their IT systems, service desk, and third-party IT vendor relationships. You will play a critical role in ensuring the smooth and efficient operations of their IT infrastructure, enabling their business to thrive.

What you'll do:

Oversee the day-to-day operations of our global IT systems, including network infrastructure, hardware, and software applications.
Manage and mentor a small team of IT support professionals
Manage their Jira Service Desk, ensuring timely resolution of IT issues and requests.
Oversee the relationship with third-party IT vendors, ensuring service level agreements are met and performance is optimised.
Manage the procurement and maintenance of IT hardware and software.
Ensure the security and integrity of IT systems and data.
Implement and maintain IT policies and procedures.
Monitor system performance and identify areas for improvement.
Contribute to IT strategy and planning.

What you'll need:

Proven experience in a similar role, managing IT systems and service desks.
Experience with Jira Service Desk and Office 365 is essential.
Experience managing and working with third-party IT vendors.
BYOD experience
Strong understanding of ITIL principles (ITIL qualification is desirable but not essential).
Experience managing remote teams.
Excellent communication, interpersonal, and leadership skills