Field Engineer

On site

Crewe, United kingdom

Freelance

23-04-2025

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Job Specifications

Looking for Field Engineer (Automotive- passengar vehicle) deployed to OEM client:
JD:
Analyse, categorise and report on dealer Information Tickets to Identify, Hand over and track Progress of emerging field quality concerns:
· Process (a peak of) up to 100 DISS Tickets (dealer technical information tickets, each accessible in DISSBOE and downloadable as pdf) per working day.
· Categorise the DISS tickets against relevant pre-determined criteria and the list of already known technical issues
· Review Tickets against internal sources (i.e. photo booth) where appropriate Flag incorrect claims for rejection
· Flag any new/unique issue identified
· Cluster any identical topics together and report number of occurrences
· Present all new topics at daily launch meeting and document clear next steps for investigation, timing, and relevant owner.
· Review all open topics against planned timing and present all topics pending an update at daily launch meeting
· Report weekly statistics of DISS analysis to support issue resolution number of topics opened, closed, and number of ageing topics etc.

About the Company

Onward Technologies is a software outsourcing company specializing in Digital and ER&D services. Headquartered in Mumbai, with prominent global presence in North America & Europe, and state-of-the-art offshore delivery centers (ODC) in India, we support businesses in focused verticals of Transportation & Mobility, Industrial Equipment & Heavy Machinery, and Healthcare & Lifesciences. With a scalable outsourcing/offshore model across 6 countries, a fast-growing team of 2700+ employees, and long-term customer associations, we ... Know more