Job Specifications
Job Title: 2nd/3rd Line Support Engineer (MSP Experience Required)
Salary: £32,000 - £ 36,000
Location: Reading
The Role
A leading Managed Service Provider is seeking an experienced 2nd/3rd line Support Engineer to join their dynamic team. Specializing in IT support, CRM, and software development, this organization is dedicated to providing excellent service to its clients while fostering a supportive and growth-oriented workplace.
Perks and Benefits:
Competitive salary
22 days holiday (increasing with tenure)
Matched company pension scheme
Bereavement leave
Sick pay
Free on-site parking
Monthly team lunch clubs and social events
Onsite facilities, including a pool table and football table
Company laptop
This role also offers career development opportunities, with a focus on supporting employees to achieve their professional goals.
Key Responsibilities
Provide technical support via phone, email, or in person.
Troubleshoot and resolve issues with operating systems, software applications, and hardware
(including desktops, laptops, servers, routers, printers, and firewalls).
Log and manage incidents using the service desk ticketing system.
Set up and configure computer systems.
Document customer interactions, solutions, and processes to build a comprehensive
knowledge base.
Collaborate with team members to escalate and resolve complex issues.
Contribute to team development by sharing knowledge and assisting with training.
Create and maintain technical documentation and reports.
Requirements
Previous experience of working in an MSP environment
Proficiency in Windows operating systems and networking essentials (knowledge of MacOS is a plus).
Strong knowledge of: Windows Server (Domains, Active Directory, DHCP, DNS), Microsoft 365 (Teams, Exchange, SharePoint, Intune, AutoPilot), Virtualization platforms (VMware ESX, vCenter, or Hyper-V), Familiarity with remote desktop tools and help desk software.
Desirable
Additional experience with Sophos, Egnyte, or Ubiquiti is highly desirable.
Apply online or email conor@digitalwaffle.co
About the Company
Founded in 2018, Digital Waffle is a leading tech & digital recruitment agency. We are dedicated to finding and matching the best digital talent with growing businesses across the UK, EU, and USA.
As a trusted tech recruitment agency, we focus on roles in marketing, technology, IT, data, and operations. Digital Waffle takes pride in making the recruitment process smooth and efficient, ensuring the perfect fit for both employers and candidates.
Tech and digital recruitment is not just our business; it's our passion. With an...
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