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IT Support Specialist

IT Support Specialist

Hybrid

Kingston upon thames, United kingdom

Mid level

Freelance

13-10-2025

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Skills

ServiceNow Operating Systems Windows Active Directory

Job Specifications

IT Support Specialist

12-Month Contract - Inside IR35

Kingston-upon-Thames - hybrid working - 3 days a week on site

Engineering sector

Purpose of the position: As IT Support specialist you will respond to the UK ICT Manager. You will provide 1st and 2nd support to ensure smooth and efficient IT operations for employees and contractors within the UK.

How can you support us? Here below your responsibilities::

Provide 1st and 2nd level IT support to end users resolving hardware and software issues
Install configure and maintain operating systems and software application
Liaise with external providers (printing, mobile and audio services)
Participate in IT projects like upgrades, deployments and system improvements
Prepare relevant assets to be ready for new employees' onboarding and life cycle
Maintain IT asset inventory and physical security in the data centre Ensuring any equipment is tidy
Manage administrative privileges, passwords and user access in line with control procedures and policies
Amend technical support documentation to ensure guidance on errors and troubleshooting within the team
Manage support requests, incidents and resolutions in the ServiceNow help desk

What are we looking for?

Experience: 5-7 years in 1st and/or 2nd line activities in a helpdesk team within an engineering company or similar

Education: HNC, HND or bachelor's degree or equivalent

Technical skills: HW/SW troubleshooting, network protocols, SCCM, Active Directory, Cisco

IT skills: MS365 , Windows and Service Now

About the Company

We match the right talent to the right jobs. Over the past two decades, our expert consultants have enabled countless organisations to drive their business forward, both in the UK and internationally. We've also had the opportunity to work with some of the UK's biggest projects! Interested? Get in touch to find out more. We specialise in the following sectors: Automotive | Cyber Security | Defence & Aerospace | Energy | Facilities Management | IT | Life Sciences | Maritime | Professional Services | Transportation & Infr... Know more