Home
Jobs
WRS - Worldwide Recruitment Solutions
IT Support Specialist

IT Support Specialist

On site

Kingston upon thames, United kingdom

Mid level

Freelance

10-10-2025

Share this job:

Score my CV

Skills

ServiceNow Operating Systems Windows Active Directory

Job Specifications

Job Title: IT Support Specialist
Location: Kingston-upon-Thames, UK
Industry: IT
Employment Type: Contract
Client-Sided Role

As IT Support specialist you will respond to the UK ICT Manager. You will provide 1st and 2nd support to ensure smooth and efficient IT operations for employees and contractors within the UK.

Key Responsibilities:

Provide 1st and 2nd level IT support to end users resolving hardware and software issues
Install configure and maintain operating systems and software application
Liaise with external providers (printing, mobile and audio services)
Participate in IT projects like upgrades, deployments and system improvements
Prepare relevant assets to be ready for new employees' onboarding and life cycle
Maintain IT asset inventory and physical security in the data centre Ensuring any equipment is tidy
Manage administrative privileges, passwords and user access in line with control procedures and policies
Amend technical support documentation to ensure guidance on errors and troubleshooting within the team
Manage support requests, incidents and resolutions in the ServiceNow help desk

Required Expertise:

Experience: 5-7 years in 1st and/or 2nd line activities in a helpdesk team within an engineering company or similar
Education: HNC, HND or bachelor's degree or equivalent
Technical skills: HW/SW troubleshooting, network protocols, SCCM, Active Directory, Cisco
IT skills: MS365 , Windows and Service Now

About the Company

WRS is a staffing solutions and global mobilisation business, operating worldwide in the energy, offshore and renewables industries. We offer our clients a wide variety of staffing solutions, including: contract recruitment, permanent recruitment, global mobility, managed services (including maritime crew management), RPO, executive search, project management & consultancy. Our UK based HQ is populated with industry experts, many of whom are natives from the country they recruit in, offering linguistic, technical, and geo... Know more