Research Analyst Customer Experience - Nicholson G

Job Specifications

Join a Team Where Data Meets Real-World Impact

Are you a data storyteller who thrives on transforming numbers into meaningful action? Want your analysis to help shape the CUSTOMER EXPERIENCE for one of the UK’s most complex and high-profile environments? This is your chance.

We’re hiring a Research Reporting Analyst to join a passionate Research & Insight team that fuels strategic decision-making across the business—from operations to the C-suite.

Why This Role Stands Out
You won’t just be crunching numbers—you’ll be driving change. From improving accessibility services and tracking real-time customer sentiment to predicting operational bottlenecks, your work will directly influence how thousands of people experience the service environment every day.

What You’ll Be Doing
Deliver monthly and ad hoc reports using Power BI, R or Python, and Excel
Lead on high-impact projects like Key Driver Analysis and Special Assistance Survey redesign
Help implement a new Voice of the Customer platform—using AI, verbatim survey text, and social sentiment to surface actionable insights
Present your findings to senior stakeholders—including executives and board-level leaders
Apply statistical techniques (regression, correlation, hypothesis testing) to uncover patterns and opportunities

What We’re Looking For
3+ years’ experience in market research or data analysis
Skilled in customer satisfaction survey analysis (quant and text)
Proficient in Power BI, R or Python
Strong communication skills—able to explain data to non-technical audiences
Organised, curious, and comfortable working independently

What You’ll Get
A 50/50 balance of structured reporting and exploratory insight work
Regular exposure to high-level strategic discussions
Flexibility, autonomy, and a supportive, insight-driven culture
The chance to make your mark in a complex, high-impact service environment

If you're ready to turn insight into action and help shape a smarter, more customer-centric future, we’d love to hear from you.
#DataJobs #InsightJobs #MarketResearch #PowerBI #HiringNow #CustomerExperience #mrxjobs

About the Company

Nicholson Glover was founded in 2002. While the world of recruitment has changed a lot since then, a few things around here have not. For example, a concerted effort to continually build on our knowledge of the markets we serve; a firm commitment to an honest and helpful approach; and a priority for repeat business over short-term wins. Through astute questioning, attentive listening, and relentless networking, we provide a recruitment experience that ignites growth for individuals and organisations. Igniting growth t... Know more