Job Specifications
Here at Cognizant, we work with clients across the UK to help modernise their businesses.
Cognizant's Salesforce services span across Consulting & Advisory services, design, implementation, and continuous value enhancement. Our customers especially value our ability to provide Salesforce advisory and execution capabilities for complex end-to-end multi-cloud, multi country deployments across the entire spectrum of Customer Experience (CX), be it Sales, Service (including Field Service), Marketing, Commerce, Analytics & Integration. Our dedicated Salesforce practice harnesses the full power of Salesforce products and innovations, while leveraging our design thinking, consultive approach, and CX expertise to create new digital experiences for customers.
We are currently recruiting a Lead Developer aligned to a scrum team supporting multiple concurrent projects from solution design, build ,implementation, and post-implementation. You will ensure that all Salesforce developments follow the client’s development standards and industry-wide Salesforce best practices. You will set up further enhancements and improvements to the Contact Center Platform using Salesforce Service Cloud, Service Cloud Voice and Amazon Connect.
In this role, you will need to be SC Cleared or at least SC Clearance eligible (at least 5 continuous years of residency in the UK).
The role involves working in a hybrid model with day shifts.
Some Of Your Key Responsibilities Will Be To
Support the deployments through the use of DevOps tooling (Copado, Github, codescan.io, Developer console, Salesforce DX, Visual Studio Code, etc.)
Test execution and code coverage validation and monitor code quality during code reviews to ensure it meets client’s standards
Maintain a Kanban board to document, organize, and schedule code reviews
Ensure team develops items to the Definition of Done (DoD) – including solution design and documented peer review
Ensure data model changes are approved and recorded
Conduct Proof of Concepts (POCs)
Provide votes during estimation sessions and challenge estimations
Ensure the Sprint Backlog represents a true and complete record of work completed (complete, all work logged, impediments logged and quantified)
Form and manage a list of improvements or impediments from retrospectives
Identify release readiness activities, create detailed implementation plans, manage deployment rehearsals, and ensure live implementations are controlled and managed appropriately to agreed governance controls (e.g., attending the Release Control Board)
Conduct comprehensive unit testing
Work with the department to set up, track, and monitor contact center metrics
Handle production data, including sensitive information, and set up various monitoring systems to ensure the system is up and running end-to-end.
The experience you will need to demonstrate experience in the below:
Knowledge of contact center metrics and ability to set up, track, and monitor these metrics
Experience in Devops process
Salesforce architecture
Service Cloud and Service cloud voice
Experience Cloud
Salesforce Classic
Lightning Web Components / Aura
Amazon Connect
Great documentation skills that can be understood by technical and non-technical audiences
Excellence communicator (oral or writing) with experience presenting to a wide range of audience
The Ability to lead and coach junior developers
The Ability to work well with testers and other members of the scrum team, including members outside the scrum team
About the Company
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
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