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Vanderlande
Senior Support Engineer

Senior Support Engineer

On site

Harrow, United kingdom

Full Time

04-05-2025

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Expired

Job Specifications

Job Title

Senior Support Engineer

Job Description

Reports to  CST Team Leader

Location London - Heathrow Airport all terminals

Contract Type Permanent (42 Hours Per week Shift based role)

Introduction to role

Working within the Eastern campus at Heathrow the Low Level Controls Engineer will be responsible for the investigation and resolution of complex technical faults in the Low Level control equipment including analysis of data, improvement and optimisation within the baggage handling system. The engineer will also have a good appreciation of both high level and electro-mechanical equipment and the interfaces with the low level.

Role Responsibilities

Your responsibilities and activities will include

Able to lead complex and critical control incidents
Able to interface directly with the duty manager and high-level teams during P1/P2 events.
To maintain and update as required Specialist OEM Controls at LHR for Baggage Systems
To provide specialist support for OEM PLC’s, Safety PLC’s, etc.
To support and maintain software repositories (Version Dog/Mass System environments)
To be able fault find communication issues between HLC and LLC components
To monitor and oversee the provision of 2nd/3rd line support to integrated technologies.
Seen by the customer as a system expert in specialist technologies and system behaviour
Able to build and maintain good relationships with our customer and other Heathrow suppliers
Project and demonstrate to the customer expertise in our OEM equipment.
Maintain a customer focus and align with their goals and targets where possible
Drives not only self but LLC engineers to resolve incidents and fulfil work orders within agreed SLAs
Accurate and detailed handover of information during incidents, work orders or investigations and between shifts.

Role Qualification And Skills

Electrical/controls engineering qualifications to HNC or equivalent
Experience dealing with software version control
Strong working knowledge of Siemens and Schnieder PLC’s
Strong technical knowledge of fieldbus technology
Knowledge of drive technologies
Experience of problem solving in previous roles
Experience of airport or material handling systems preferred
Knowledge of Heathrow Baggage systems (Ideal)

What We Offer

288 hours annual leave
Bupa Medical Cover
YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers
A challenging work environment with lots of opportunities of career progression.
Cycle to work scheme
Pension with Aviva
Access to Achievers an award-winning recognition platform that inspires to recognise your coworkers Where points are awarded that can be exchanged for a range of goods and discounts.

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.

About the Company

Vanderlande is a market-leading, global partner for future-proof logistic process automation in the warehousing, airports and parcel sectors. Its extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology. The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational act... Know more