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Senior Systems Engineer

Senior Systems Engineer

On site

London, United kingdom

Full Time

04-05-2025

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Expired

Job Specifications

Responsible for the day-to-day support of the customer's environment, ensuring the infrastructure and all its components are running and are working as expected. Supporting wider team with triage and resolution of customer faults. Design, planning and implementation of project activities.

Responsibilities

Ticket Management + customer service

Must be an exemplar of the ticket management processes
Working with the team to ensure that customer tickets are picked up and owned, complying to the ticketing processes
Triage and resolve, either individually, with the support of or supporting the wider team
Meet or exceed the customer SLA
Effective communication to the customer and within the team

Infrastructure

A comprehensive understanding of IT infrastructure, IT ideologies and the interaction between physical and virtual layers
Monitoring and identifying issues, owning through to resolution whilst working with the wider team when required
Proactively identifying improvements for the infrastructure configuration
The ability to architect a solution or design for project activities

Operating systems and software configuration

A subject matter expert in one or more relevant discipline
Multiple operating systems exposure
Comprehensive experience in administering virtualisation/hypervisor software
A comprehensive understanding and experience of cloud computing administration
Ensure the environments are assured against data loss
Identify and undertake software or operating systems installations and upgrades
Develop scripts and processes to aid day-to-day activities, automating and streamlining wherever possible
Gain or hold relevant accreditations (e.g. Microsoft MCSE, AWS cloud practitioner)

Security

Comprehensive knowledge of the potential threats to IT environments from internal and external influences, weak adherence to security protocols and human error
Proactively (and as a team) protect customer environments from vulnerabilities utilising tools such as patching

Change control

Complete understanding of the reasons underpinning change control, an exemplar of all required processes
Support the team by creating CRQs, adhering to customer best practice
Implement and execute CRQs, as required and per process

Asset Management

Maintain asset documentation with additions, decommissions and updates to ensure that the scope of support for our customers is understood, accurate and kept up to date

Specific Technology

Dell PowerEdge
Dell PowerStore (block storage)
Dell PowerScale Isilon (object/file storage with Superna for DR)
VMware or Hyper-V
Windows & Linux

About the Company

Founded in 1996, Bell's market-leading technology consultation and managed services have enabled organisations to transform their IT capabilities and elevate their business productivity and cost efficiency. Head-quartered in the UK and employing over 1000 people across the globe. We are trusted by many global Fin-techs, Telco's, and government and public sector organisations, our customers depend on us to ensure their IT services and infrastructure are always available, scalable, sustainable, and resilient. Our accreditat... Know more