IT Field Services Engineer

On site

Battersea, United kingdom

Full Time

06-05-2025

Share this job:

Expired

Job Specifications

We are seeking an enthusiastic and personable Field Services Engineer to join our amazing team! We are a London based MSP with clients from a variety of industries.
The Field Services Engineer will provide desktop support for all issues while responding to Level 1 and 2 service tickets. You will work with an awesome team and escalate all problems to the next level of support for guidance as well as contact third-party vendors for warranty service repair.
The role is based at a client site in Battersea, London with travel once a month to regional sites in Evesham and Worcester. This will be 2 days per month with expenses reimbursed for travel and accommodation booked by us.

Please complete the test: https://l.wavex.co.uk/engineers-test
Then send your CV to: humanresources@wavex.co.uk

What you will do:
Resolve level 1 and 2 support cases and tasks associated with end-user issues, physical and cloud infrastructure, and project related tasks
See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process
Resolve incidents and requests related to but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP incidents, File Restores, Remote Access incidents, Password Resets.
Execute basic system maintenance including software and operating system patching, software version upgrades and critical patch applications
Active Directory (Entra ID) such as add/remove users, password resets, Group Policy application, task scheduling and new starter/leaver processes.
Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (InTune)

Who you are:

Excellent communication skills with a strong ability to articulate technical information to non-technical people. Jargon need not apply here!
Adept at prioritising and an ability to see the world through the eyes of the customer

Good luck with the test!